Principal Account Management Support at Andersen Corporation

Montevideo, Uruguay

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Aviation, TechnologyIndustries

Requirements

Broad understanding of client environment, including assets procured from Sabre Airline Solutions, competitor products, and client-developed solutions
Understanding of clients' system landscape, interdependencies between solutions (including competitor and home-grown solutions), key performance indicators, and trends
Ability to navigate across Sabre Airline Solutions organizations and client organizations to facilitate faster issue resolution
Commitment to delivering exceptional customer engagement, focusing on satisfaction, adoption, and long-term success
Act as a trusted advisor to key stakeholders
Participation in sales enablement training and/or solution overviews to enhance product knowledge and understand solution roadmaps

Responsibilities

Partner with client to ensure they receive business value from Sabre Airline Solutions (e.g., revenue realization, data integrity)
Conduct regular operational review meetings
Assist in solution reviews
Communicate clients' tactical goals within Sabre Airline Solutions and represent clients' interests to the broader team
Continuously gather knowledge of competitors and reflect this in clients’ process flow diagrams
Navigate across Sabre Airline Solutions product owners to facilitate, construct, or design potential new processes to support client needs
Be the client advocate within Sabre and conduct or facilitate meetings to describe and explain client expectations or needs
Work closely with Sabre Airline Solutions’ Customer Care to identify and resolve chronic trends or issues in clients' environment
Ensure client issues are dealt with efficiently, informing Regional Director (RD), Account Director (AD), Head of Customer Support Partners (HCSP), or Regional General Manager (RGM) of problems that may escalate
Construct action plans to address client concerns and discuss progress during operational review sessions
Consistently use CSP Tools, dashboards, process flow diagrams, surveys, and scorecards
Participate in regular business review sessions with key client stakeholders, Regional Director (RD), and Account Director (AD) to discuss progress, trends, business value, solution adoption, and pending issues
Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations
Establish effective communication channels/forums with clients and peers

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SupportClient AdvocacySolution AdoptionOperational ReviewsStakeholder ManagementPerformance IndicatorsSystem Landscape AnalysisIssue ResolutionTravel Technology

Questions & Answers

Common questions about this position

What is the employment type for this Principal Account Management Support role?

The position is full-time employment.

Is this Principal Account Management Support role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Customer Support Partner role?

Key skills include understanding client landscapes and performance indicators, navigating client and Sabre organizations to resolve issues, broad knowledge of client assets from Sabre Airline Solutions including competitors and home-grown solutions, and facilitating operational reviews and process improvements.

What is the team structure for this position at Sabre?

The role works closely with the Account Director (AD) and Head of Customer Support Partners (HCSP) as part of the overall account team, collaborating across Sabre Airline Solutions and client organizations.

What makes a strong candidate for the Principal Account Management Support role?

Strong candidates act as client advocates, deliver exceptional customer engagement focused on satisfaction, adoption, and long-term success, and serve as trusted advisors to key stakeholders to drive partnerships and growth.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees