Pre-sales Solution Advisor at WalkMe

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital TransformationIndustries

Requirements

Minimum of 4 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, Solution Advisor, Sales Engineer, post-sale functional / technical consultant or equivalent
Ability to examine, interpret, and articulate complex technical information to audiences of varying technical levels
Experience working with SAP products and CRM systems such as SFDC preferred
Experience building and presenting demo environments for customers at all levels - engineers to C level executives
A deep understanding of enterprise technologies and business context
A strong “team player” mindset and positive attitude

Responsibilities

Support the Account Executive by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering
Effectively plan and execute on a strategy for Discovery calls. Ability to ask leading questions that allow for you to find a problem
Develop strong technical relationships within the various customer teams, acting as a trusted advisor
Communicate the value of WalkMe products through many mediums, including phone, presentation, and live/online product demonstrations
Manage technical POC's both onsite and offsite
Collaborate on and present custom product demonstrations to support the sales cycle
Aggregate feedback from customer meetings and be able to convey that to product management and Engineering
Speak at field events to both the technical and non-technical
Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed

Skills

WalkMe

Digital Adoption Platform

SAP ERP

Pre-sales

Solution Consulting

Product Demonstrations

POC Management

Technical Troubleshooting

Discovery Calls

Customer Engagement

Technical Presentations

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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