Platform Professional Services Consultant (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

CrowdStrike is a global leader in cybersecurity, protecting people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering employees to own their careers. We seek passionate, innovative, and customer-focused individuals to join our team.

About the Role

Join the CrowdStrike Platform Professional Services team as a Resident Technologist Consultant. This role provides dedicated support to customers for the implementation and ongoing operational support of the CrowdStrike platform and related technologies. Responsibilities include all aspects of deployment and configuration, such as planning, installation, optimization, maintenance, and follow-on support.

What You’ll Do

• Collaborate closely with customer security and information technology teams.
• Utilize common software deployment technologies to install CrowdStrike technology.
• Leverage APIs, build scripts, and develop customized processes for deployment, configuration, and operationalizing CrowdStrike technology.
• Utilize various CrowdStrike applications to support customers in vulnerability, asset management, identity, cloud security, and more.
• Guide customer leads with incident management functions during onsite/remote engagements.
• Assist customers with integrating CrowdStrike into existing third-party tools, dashboards, and business processes.
• Act as the technical and/or senior-level interface for customer concerns or escalations.
• Maintain awareness of upcoming CrowdStrike technologies and feature releases to assist customers with adoption and operationalizing into their security operations processes.

What You’ll Need

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience.
• Currently possess or ability to obtain necessary security clearances, per customer requirement.
• 5+ years of experience with endpoint security applications.
• 3+ years of client-facing consulting experience.
• High knowledge of Windows, Mac, and Linux platforms.
• Working knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, etc.).
• Strong communication and collaboration skills.
• Proven ability to convey technical concepts to audiences with varying technical expertise.
• Broad experience in computer and network systems security.
• Solid analytical/problem-solving skills with the capability to identify solutions to unusual and complex problems.
• High level of motivation; self-starter; results-driven.
• Ability to travel to engage with clients, up to 20% of the time.

Bonus Points

• Previous experience with the CrowdStrike Falcon platform, CCFA.
• Scripting experience: PowerShell, Python, Bash.
• Cloud platform experience: AWS, Azure, and/or GCP.
• Familiarity with security tools like Nessus, ZScaler, Splunk, etc.

Additional Information

• This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness.