Platform Delivery Lead (Workers Comp)

The Platform Delivery Lead will be responsible for leading and developing product deployment and change management strategies for EIQ’s AI Worker's Compensation Claims Guidance for Enterprise clients. They will leverage operations, strategy, and change management expertise to partner with Sales, Client Services, and Product teams to drive successful client business outcomes. This role involves serving as the subject matter expert for Claims Guidance and Claims Operations for specific product modules to ensure effective AI-powered claims guidance solutions. Responsibilities include shaping the client experience from data onboarding through implementation and post-deployment adoption, providing product expert guidance and insights to client executive teams, and establishing a Voice of Customer program. The lead will partner with Sales and Product Managers to plan go-to-market motions, provide expert delivery guidance, and manage client stakeholders. They will also partner with Client Strategy and Analytics to implement change management best practices and operational excellence, build systems and processes to improve the operating and delivery model, effectively communicate complex product intricacies, and build playbooks to educate internal stakeholders.