[Remote] NY Workers' Compensation Operations Manager at Blank Street

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Workers' CompensationIndustries

Requirements

5-10 years of NY Workers' Compensation (WC) claims experience or equivalent experience servicing NY WC claims organizations for an IME entity in a leadership position
Knowledge of all applicable NY WC IME and record review laws and regulations
Understanding of the NY WC claims landscape, including Insurance Carriers, Third-Party Administrators, Self-Insured entities, Insurance Defense Firms, State and Local entities
Associate’s Degree or Bachelor’s Degree preferred
Business experience in a healthcare and/or insurance setting preferred
Business experience in a Worker’s Compensation and/or Auto insurance setting preferred
NY IME experience preferred

Responsibilities

Oversee and ensure the overall profitability of the regional operations center for the New York Division servicing New York Workers' Compensation claims organizations
Reach and exceed financial and referral goals
Manage staffing efficiencies, performance expectations, and improvements for existing staff
Present regular reporting to management on requested topics
Ensure client satisfaction for New York Workers' Compensation clients
Drive revenue growth by delivering excellent customer service, including meeting scheduling best practices and turnaround time requirements, timely delivery of high-quality reports, managing client inquiries, optimizing physician costs, ensuring invoices adhere to fee schedules, overseeing physician selection, and building/maintaining physician relationships for panel retention, availability, and block-time scheduling
Monitor key performance metrics of Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists, ensuring the team meets or exceeds 85% of output goals for scheduling and QA targets
Hire new staff based on increased referral volume or new clients
Conduct timely and constructive performance evaluations, handle discipline and termination in accordance with company policy
Collaborate with the Sales team as primary liaison to understand and address client needs, and join sales calls/meetings as needed
Oversee overall production, performance, and quality of the assigned region
Plan and organize daily activities related to production and operations
Measure productivity by analyzing performance data, financial data, and activity reports
Coordinate with support departments such as human resources, finance, IT, and Business Analysts for successful operations
Determine labor needs to meet production goals
Oversee the deposition process at the request of the client or defense counsel
Other duties and special projects as assigned based on business needs

Skills

Key technologies and capabilities for this role

NY Workers' CompensationClaims ManagementIMERecord ReviewRevenue GrowthClient SatisfactionStaff ManagementFinancial ReportingSchedulingPhysician SelectionInvoice Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What experience is required for this role?

The position requires 5-10 years of NY WC claims experience or equivalent experience servicing NY WC Claims organizations for an IME Entity in a leadership position, knowledge of all applicable NY WC IME and record review laws and regulations, and understanding of the NY WC claims landscape including Insurance Carriers, Third-Party Administrators, Self-Insured entities, Insurance Defense Firms, and State and Local entities.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like?

Dane Street’s success relies on individual and team contributions every day, with a focus on caring for customers, each other, and the company while maintaining a positive working environment that promotes client satisfaction and results.

What makes a strong candidate for this Operations Manager role?

A strong candidate has 5-10 years of NY Workers' Compensation claims experience in a leadership role, deep knowledge of NY WC laws and regulations, proven ability to drive revenue growth through excellent customer service, and skills in managing staff performance to meet or exceed 85% of output goals.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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