Pipeline Branch Manager - Hagerstown MD at M&T Bank

Hagerstown, Maryland, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Minimum of 3 years plus as Banking Branch Manager with strong leadership and branch banking experience
Experience with business development and community involvement
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational, product, and system changes/enhancements
Demonstrate good risk management decisions
Maintain Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document
Meet Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager

Responsibilities

Manage all activities of a branch and ensure overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Direct sales and business development to ensure overall profitability, meet operational objectives, and achieve annual branch goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs using M&T sales processes and tools to provide short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach and build the bank’s presence in the community
Conduct interviews and select employees based on staffing model
Model and coach customer service and needs determination behaviors; reinforce and maintain accountability for Retail strategy execution
Ensure operational requirements are maintained, including consumer and business banking guidelines, compliance with operational, security, and control policies/procedures; prevent fraud and protect customer assets
Take ownership of complex account servicing and error resolution issues, including escalations; provide coaching to reduce future problems
Engage with team members and business partners as appropriate
Independently process all Business Banking loan requests up to $100,000 and proactively bundle products and services
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by regulators
Complete other related duties as assigned
Report to Retail Regional Manager and lead branch team to achieve annual sales and profitability goals
Spend majority of time growing business through proactive sales and outside calling activities, with some time servicing existing customers

Skills

Branch Management

Leadership

Business Development

Sales

Coaching

Performance Management

Customer Service

Retail Banking

Business Banking

Community Involvement

Prospecting

Compliance

Operational Management

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees