Phones Implementation Specialist, Contract at Petvisor

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Pet Care, SaaSIndustries

Requirements

Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
Exceptional customer service skillset
Strong ability to multitask, prioritize tasks, and effectively manage time
Skill in handling incoming and outgoing support calls
Proficient in conflict resolution, with the ability to sympathize and empathize with customers
Experience in troubleshooting technical issues
Outstanding capacity to navigate and resolve intricate issues
Fluency in English (both written and spoken)
Provide own equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstation
Based in Mexico (100% remote)

Responsibilities

Ensure the highest levels of customer satisfaction via Zoom, phone, and email
Strong communication skills to effectively collaborate with clients, project managers, and cross-functional teams
Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks
Independently lead and manage multiple projects and priorities simultaneously
Resolve or escalate customer requests/issues promptly
Review, analyze, and evaluate trends on common system issues and communicate these to the company
Support PetDesk’s VoIP phone systems and provide technical expertise and problem-solving skills to deliver exceptional customer service to clients

Skills

VoIP

Zoom

troubleshooting

customer service

conflict resolution

multitasking

analytical thinking

English proficiency

project management

Petvisor

Mobile technologies for pet care professionals

About Petvisor

Petvisor operates in the pet care industry by providing mobile technologies designed for pet care professionals, particularly veterinarians. Their products enable veterinarians and pet service providers to engage with pet parents more effectively, streamline their operations, and grow their businesses. Petvisor's mobile-enabled tools allow pet parents to conveniently access services through their devices, enhancing their overall experience. Unlike many competitors, Petvisor is a parent company to several tech firms, allowing it to diversify its offerings and tap into various segments of the pet care market. The company's goal is to improve the lives of pet parents, their pets, and the professionals who care for them, while generating revenue through the technology it provides to pet care professionals.

Orlando , FloridaHeadquarters

2021Year Founded

$97.3MTotal Funding

LATE_VCCompany Stage

Consumer Software, Healthcare, Consumer GoodsIndustries

51-200Employees

Risks

Emerging pet care tech startups threaten Petvisor's market share with innovative solutions.

Rapid tech advancements require Petvisor to update offerings, straining resources and profitability.

Data privacy concerns in pet care may lead to regulatory scrutiny affecting Petvisor.

Differentiation

Petvisor offers mobile-enabled technologies enhancing service delivery for veterinarians and pet parents.

The company diversifies by owning tech companies serving veterinary health and pet services.

Petvisor's tools streamline operations and engage customers, boosting pet care professionals' efficiency.

Upsides

Petvisor secured $100 million investment, enhancing innovation and market leadership.

Increased demand for telemedicine boosts Petvisor's mobile solutions for remote pet consultations.

Pet humanization trend drives demand for premium pet care services, benefiting Petvisor.

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