Implementation Engineer (Remote) at Crowdstrike

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes
Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory – highly desirable)
Knowledge of protocols such as Kerberos, LDAP/S and NTLM
Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains
Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi, AWS, GCP and Azure)
Enterprise security-related experience
Problem solver/ability to conceptualize & deliver solutions
Experience documenting technical issues and providing guidance for technical teams & customer
Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)
Located in the Eastern Time Zone (ET) of the United States

Responsibilities

Onboard new customers and perform project management activities, including tracking deployment progress and issues
Assist & guide customers to deploy and operationalize the IDP solution
Conduct weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc
Document troubleshooting guides, KBs and problem resolution steps
Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product
Work internally with cross-functional teams and leadership to escalate customer issues to support and product
Deliver effective technical & customer support to customers within different industries globally

Skills

Key technologies and capabilities for this role

IDPcustomer onboardingproject managementdeploymenttroubleshootingknowledge transfertechnical documentation

Questions & Answers

Common questions about this position

Is this Implementation Engineer position remote?

Yes, this is a remote position, but candidates must be located in the Eastern Time Zone (ET) of the United States.

What technical skills are required for the Implementation Engineer role?

Required skills include proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory; knowledge of protocols such as Kerberos, LDAP/S, and NTLM; knowledge of security or networking solutions like UEBA, SIEM, IAM, or PAM; and knowledge of virtual and public/private cloud deployments including HyperV, VMware ESXi, AWS, GCP, and Azure.

What is the minimum experience needed for this role?

Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers, with a focus on limitless passion, relentless innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Implementation Engineer position?

Strong candidates have at least 2 years of experience as a Field Engineer or Technical Customer Success Engineer, enterprise security-related experience, problem-solving abilities, and experience documenting technical issues and providing guidance.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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