Phone Customer Support Professional at Pattern

Lehi, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Bachelor’s degree preferred, but not required
1 year of customer service experience
Effective social interaction, verbal and written communication, organizational skills, and the ability to perform a variety of tasks efficiently
Working knowledge of Ecommerce platforms (Shopify and Zendesk are helpful, but not required)
Type 40+ WPM
Computer proficient with MS Office products
Strong analytical skills, detail-oriented, self-motivated, and proactive

Responsibilities

Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces
Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails
Represent a primary brand partner and provide support for our mutual customers
Identify trends and opportunities that need to be addressed throughout the company
Respond to consumer-facing questions that help positively impact buyer behavior on Amazon
Help customers through their whole journey to resolution
Manage customer refunds
Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders

Skills

Key technologies and capabilities for this role

ZendeskShopifyAmazonWalmartCustomer SupportPhone SupportChat SupportEmail SupportEcommerce Platforms

Questions & Answers

Common questions about this position

What is the salary for this Phone Customer Support Professional position?

This information is not specified in the job description.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What skills are required for the Phone Customer Support Professional role?

Required skills include 1 year of customer service experience, effective verbal and written communication, organizational skills, typing 40+ WPM, computer proficiency with MS Office, strong analytical skills, and being detail-oriented, self-motivated, and proactive. Working knowledge of e-commerce platforms like Shopify and Zendesk is helpful but not required.

What is the company culture like at Pattern?

Pattern emphasizes employee experience at the center of its business model, has been recognized as one of Newsweek’s Global Most Loved Workplaces, and values hustle, data obsession, partner success, and creating awesome moments while working with elite teams.

What makes a strong candidate for this customer support role?

A strong candidate has a Bachelor’s degree (preferred but not required), 1 year of customer service experience, excellent communication and organizational skills, and the ability to thrive in a fast-paced e-commerce environment with analytical and proactive traits.

Pattern

Ecommerce acceleration and competitive analysis

About Pattern

Pattern.com focuses on ecommerce acceleration, particularly on Amazon, by providing a free digital shelf management software that analyzes data from millions of searches and products. This tool uses machine learning to give brands insights into their competition, helping them optimize their product listings. Unlike competitors, Pattern.com offers both free tools and premium services, including market insights and consultancy, to help brands grow on Amazon. The company's goal is to empower brands to enhance their visibility and sales on one of the largest online marketplaces.

Lehi, UtahHeadquarters

2013Year Founded

$269.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

1,001-5,000Employees