Pharmacy Technician, IPU

Job Summary

Become a part of our caring community and help us put health first. The Consultative Pharmacy Technician 3 is a certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies, and providers. This role performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Location

Must live in PA or TN to work remotely.

Schedule

Mon-Fri with rotation weekends (every 3rd weekend)

• Monday: 1:30pm-10:00pm EST
• Tuesday: 2:30pm-11:00pm EST
• Wednesday: 2:30pm-11:00pm EST
• Thursday: 11:30am-8:00pm EST
• Friday: 11:30am-8:00pm EST

This role assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the IPU setting, as well as providing optimal customer service to the client.

Responsibilities

The IPU Technician:

• Must demonstrate proficiency in prescription data entry.
• Is proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity.
• Is capable of handling faxed medication orders without supervision.
• Has good knowledge of brand and generic drug names.
• Is familiar with Formulary.
• Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.
• Recognizes each IPU Model and can apply each IPU’s service and profiling specifics.
• Contacts the hospice to verify or obtain necessary information.
• Can appropriately triage incoming calls and provide excellent and complete documentation.
• Is able to perform at established IPU goals while maintaining profile accuracy and call quality.
• Is proficient with ADS Troubleshooting.
• Performs other duties as assigned.

Use your skills to make an impact.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and accurately in a fast-paced environment.
• Must be able to comprehend documents received via fax.
• Excellent communication skills, both verbally and in writing.
• Ability to manage multiple priorities.
• Detail-oriented.
• Ability to prioritize work and work well individually as well as within the department.
• Excellent problem-solving skills.
• Ability to complete assigned tasks.
• Must possess excellent work habits.
• Ability to oversee workflow in remote sites.
• Ability to exhibit flexibility in tasks/scheduling, as requested.
• Able to perform each responsibility satisfactorily.
• Adherence to schedule based on specified goal.
• Self-motivated.

Education and/or Experience

• One year of pharmacy technician data entry (2 years preferred).
• Must be in good standing following Company requirements.
• Must have schedule flexibility.

Computer Skills

• Typing/data processing accuracy and speed required.
• Good windows-based computer skills.
• Proficient in Docuware and Infinity.

Certificates, Licenses, Registrations

• CPhT preferred.

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.