Verra Mobility - Operations Technician

Who We Are...

Verra Mobility is a global leader in smart mobility, formed by the combination of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC). We develop technology-enabled solutions to help the world move safely and easily. Verra Mobility fosters the development of safe cities by partnering with police departments and municipalities, operating over 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. We also create smart roadways, managing tolling transactions and violations for over 8.5 million vehicles for the world's largest commercial fleets and rental car companies. As a leading provider of connected systems, we process nearly 165 million transactions annually, connecting with over 50 tolling authorities and more than 400 issuing authorities. Based in Arizona, Verra Mobility Corp. operates in 15 countries and 22 languages.

Our focus is on solutions that enhance safety and ease of movement, building safe cities, smart roadways, and the connected systems that integrate them. We are forward-thinking, ensuring our solutions are relevant today and prepared for tomorrow. By understanding new customers, regions, and businesses, we aim to shape future smart mobility experiences, ensuring more people reach their destinations safely and easily. Our core principles—fueled by relationships, driven by impact, guided by what’s right, and energized by what’s next—guide our operations.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company with a people-first philosophy. We operate by our core values: Do What’s Right, Lead with Grace, Win Together, and Own It. We strive for aggressive growth, both organically and through acquisition, to maintain our position as the undisputed market leader. Our success is built on five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

This role is part of the Verra Command Center (VCC) team, responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. The VCC operates 24/7/365 to ensure enforcement sites are operational and serving our government clients effectively. We focus on providing fast and reliable troubleshooting and monitoring for all devices within our scope, dedicated to keeping our clients' roadside network devices online and operating at peak efficiency.

As an Operations Technician in the Regional Operations team within the VCC, you will support operations across the United States and Canada. Your responsibilities will include remote troubleshooting, site and roadside monitoring, and ensuring the general uptime of devices managed by the VCC.

Essential Responsibilities:

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve any discrepancies or issues.
• Coordinate with VCC Support teams, including Managers, Supervisors, and technicians, on daily activities such as remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
• Meticulously maintain VCC documentation and databases to ensure records are accurate and up-to-date.
• Ability to work all shifts in a 7x24x365 environment, including rotating on-call coverage.
• Review of existing Red-Light Camera systems.