People Experience Service Centre Manager

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Development, or a related field, and a minimum of 7 years of experience in a people services or shared service center environment. Strong leadership and team management skills are essential, along with experience in overseeing HR operational processes such as onboarding, employee documentation, contract management, time and attendance, payroll, benefits, and offboarding. Familiarity with HR compliance standards and regional compliances is also required.

Responsibilities

As the People Experience Service Centre Manager, you will be responsible for leading the operational management and delivery of people services throughout the employee lifecycle, optimizing processes, maintaining KPIs and SLAs, and scaling operations to meet the evolving needs of the organization. Your duties include leading a high-performing team, overseeing key HR operational processes, managing day-to-day activities to ensure service delivery, identifying and implementing process improvements, partnering with stakeholders, ensuring data accuracy, monitoring service metrics, preparing reports, supporting transformation projects, and managing escalated queries while adhering to HR compliance standards.

Skills

HR operations

Team management

Process optimization

Stakeholder management

Operational excellence

Automation

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Comprehensive health, life, and disability insurances

Commuting subsidy

Employee stock ownership

Comprehensive retirement/pension plans

Generous vacation and personal days

Paid leave for new parents

Wellness and fitness subsidy

Office food and free snacks, including lots of healthy options!

Mental health and Wellbeing programs and support

Employee Resource Groups

Global Employee Assistance Program

Training and development programs

Volunteering and donation matching program

Risks

Increased competition from Unreal Engine with advanced graphics and free source code.

Open-source platforms like Godot offer free alternatives to Unity's subscription model.

Recent pricing changes may lead to backlash from small developers.

Differentiation

Unity offers a comprehensive platform for 2D, 3D, VR, and AR content.

Unity's subscription model caters to both small developers and large enterprises.

Unity's real-time development platform supports cross-platform deployment on mobile, PC, and consoles.

Upsides

Unity's acquisition of SyncSketch enhances remote collaboration capabilities.

Unity's Indie Game Developer Accelerator Program supports the growing indie game market.

Unity's tools are widely used in expanding AR and VR markets.

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