People Experience Service Centre Manager

Position Overview

• Location Type: Hybrid (Remote and Onsite - Torres de Lisboa once a week)
• Job Type: Full-time
• Salary: Not specified

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive. We are currently looking for an experienced People Experience Service Centre Manager to lead our operational activities in the Shared Service Center (SSC) based in Lisbon. As the SSC Manager, you will oversee the successful delivery of HR services across various geographies, drive operational excellence, and contribute to our ongoing transformation initiatives.

Responsibilities

• Leadership & Team Management: Lead a high-performing, cross-functional SSC team, ensuring alignment with organizational policies and regional compliances.
• Operational Excellence: Oversee key HR operational processes such as onboarding, employee documentation, contract management, time and attendance, payroll, benefits, and offboarding, ensuring accuracy and timeliness.
• Service Delivery: Manage day-to-day activities, ensuring high-quality service delivery while meeting or exceeding established KPIs and SLAs.
• Process Optimization: Identify and implement process improvements and automation opportunities to enhance service efficiency and the overall employee experience.
• Stakeholder Management: Partner with regional HR teams, business leaders, and other functions to ensure seamless service delivery and continuously improve the employee experience.
• Data & Reporting: Ensure data accuracy and compliance with relevant HR regulations. Monitor and analyze service metrics, preparing regular reports and updates.
• Transformation Leadership: Support and lead transformation projects aimed at improving service delivery, integrating new technologies, and simplifying processes.
• Risk & Compliance: Ensure adherence to HR compliance standards and manage escalated queries within defined timelines and organizational guidelines.

Requirements

• Education: A Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Experience: A minimum of 7 years of experience in HR operations or a related field.

Company Information

• Company Description: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.