Unity

People Experience Service Centre Manager

Lisbon, Lisbon, Portugal

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries

Position Overview

  • Location Type: Hybrid (Remote and Onsite - Torres de Lisboa once a week)
  • Job Type: Full-time
  • Salary: Not specified

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive. We are currently looking for an experienced People Experience Service Centre Manager to lead our operational activities in the Shared Service Center (SSC) based in Lisbon. As the SSC Manager, you will oversee the successful delivery of HR services across various geographies, drive operational excellence, and contribute to our ongoing transformation initiatives.

Responsibilities

  • Leadership & Team Management: Lead a high-performing, cross-functional SSC team, ensuring alignment with organizational policies and regional compliances.
  • Operational Excellence: Oversee key HR operational processes such as onboarding, employee documentation, contract management, time and attendance, payroll, benefits, and offboarding, ensuring accuracy and timeliness.
  • Service Delivery: Manage day-to-day activities, ensuring high-quality service delivery while meeting or exceeding established KPIs and SLAs.
  • Process Optimization: Identify and implement process improvements and automation opportunities to enhance service efficiency and the overall employee experience.
  • Stakeholder Management: Partner with regional HR teams, business leaders, and other functions to ensure seamless service delivery and continuously improve the employee experience.
  • Data & Reporting: Ensure data accuracy and compliance with relevant HR regulations. Monitor and analyze service metrics, preparing regular reports and updates.
  • Transformation Leadership: Support and lead transformation projects aimed at improving service delivery, integrating new technologies, and simplifying processes.
  • Risk & Compliance: Ensure adherence to HR compliance standards and manage escalated queries within defined timelines and organizational guidelines.

Requirements

  • Education: A Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
  • Experience: A minimum of 7 years of experience in HR operations or a related field.

Company Information

  • Company Description: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.

Skills

HR operations
Team management
Process optimization
Stakeholder management
Operational excellence
Automation

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters
2009Year Founded
$869.1MTotal Funding
IPOCompany Stage
Enterprise Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Comprehensive health, life, and disability insurances
Commuting subsidy
Employee stock ownership
Comprehensive retirement/pension plans
Generous vacation and personal days
Paid leave for new parents
Wellness and fitness subsidy
Office food and free snacks, including lots of healthy options!
Mental health and Wellbeing programs and support
Employee Resource Groups
Global Employee Assistance Program
Training and development programs
Volunteering and donation matching program

Risks

Increased competition from Unreal Engine with advanced graphics and free source code.
Open-source platforms like Godot offer free alternatives to Unity's subscription model.
Recent pricing changes may lead to backlash from small developers.

Differentiation

Unity offers a comprehensive platform for 2D, 3D, VR, and AR content.
Unity's subscription model caters to both small developers and large enterprises.
Unity's real-time development platform supports cross-platform deployment on mobile, PC, and consoles.

Upsides

Unity's acquisition of SyncSketch enhances remote collaboration capabilities.
Unity's Indie Game Developer Accelerator Program supports the growing indie game market.
Unity's tools are widely used in expanding AR and VR markets.

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