Payroll Support Specialist

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Payroll ServicesIndustries

Requirements

Candidates should possess a strong understanding of payroll principles and tax regulations, with demonstrated experience in handling complex payroll inquiries and providing accurate solutions. Prior experience in a customer support role, particularly within the payroll or finance industry, is preferred. Excellent communication and problem-solving skills are essential, along with the ability to maintain composure under pressure and adhere to strict service level agreements.

Responsibilities

As a Payroll Support Specialist, you will be responsible for addressing inbound support requests from partners and their end-user employers via email-like tickets, ensuring accuracy, compliance, and clarity in all responses. You will proactively tackle a high volume of support requests, meet or exceed service level agreements, and escalate complex issues appropriately. Additionally, you will collaborate across teams at Check to ensure a high level of service, resolve payroll and tax questions, build trust through empathy and transparency, and contribute to a positive customer experience.

Skills

Payroll

Tax

Customer Support

Account Management

Communication

Problem-Solving

Collaboration

Check

Provides embedded payroll services for software platforms

About Check

CheckHQ offers embedded payroll services tailored for software platforms in the fintech sector. Their primary product is a payroll system that can be integrated into existing software, allowing businesses to create and manage their own payroll services. This integration helps platforms like Homebase and Housecall Pro enhance their offerings, leading to increased revenue and improved customer retention. Unlike traditional payroll providers, CheckHQ focuses on partnerships, supplying the necessary back-end technology while the partner platforms handle the customer-facing aspects. This approach enables quicker market entry and scalability, making it easier for platforms to add payroll services without significant upfront investment. The goal of CheckHQ is to empower software platforms to diversify their services and boost customer engagement through effective payroll solutions.

New York City, New YorkHeadquarters

2019Year Founded

$116.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Benefits

Home office stipend: $1k stipend for your home office setup, and $100 per month for internet and cell.

PTO & sick leave: Recharge and stay healthy with flexible PTO and sick leave.

Learning budget: Buy books, take classes, and attend conferences with a $2k per year learning budget.

Weekly pay: Every Friday is payday! Just one perk of being your own payroll provider.

Paid family leave: 16 weeks of paid leave for new parents and flexible return-to-work options.

Health benefits: High quality health, dental, and vision insurance coverage.

Risks

Increased competition from new entrants may lead to pricing pressures and reduced market share.

Managing payroll across 11,000 jurisdictions risks compliance errors and potential legal penalties.

Reliance on partner platforms means disruptions could directly impact Check's revenue streams.

Differentiation

Check pioneered embedded payroll, allowing platforms to create custom payroll services.

Check's API simplifies payroll across 11,000 U.S. jurisdictions, reducing administrative burdens.

Check partners with leading platforms like Homebase and Bambee, enhancing their payroll offerings.

Upsides

Partnership with Wave expands Check's reach to 300,000 small businesses across the U.S.

Fraud protection tools enhance Check's value proposition for small and medium-sized businesses.

Novo's integration of Check's API highlights the trend of embedded finance, boosting customer retention.

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