Payer Growth Executive

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Our Mission

To eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Position Overview

Spring Health’s Payer Success team is responsible for the flawless execution of all post-sale engagement with customers, exceeding variable revenue targets, and managing renewal and upsell opportunities across Spring Health’s payer book of business. We are looking for a Payer Growth Executive to join our team to oversee the Connect by Spring Health book of business and have broader ownership of census-less and core payer growth. Reporting to the Head of Payer and Partner Success, this individual will spearhead key revenue targets for our Connect payers - targeting six new customers in 2026.

Responsibilities

• Serve as strategic relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s most complex payer customers.
• Partner closely with the Head of Payer and Partner Success to evolve and execute on the current Payer Post Sale strategy.
• Own variable revenue growth in a 0-1 business, maintaining primary responsibility of initiatives to drive specific revenue targets.
• Activate key initiatives to drive cross-functional accountability - making swift decisions to forecast and meet organizational KPIs.
• Establish strong relationships with health plan executives, serving as a trusted advisor.
• Represent the voice of payer customers to inform Spring Health sales process and product/operational roadmap.
• Drive operational excellence with cross-functional stakeholders to ensure Spring Health follows through on all contractual commitments across the payer book of business.
• Serve as a point of escalation for payer service concerns, ensuring quick and satisfactory resolutions.

What Success Looks Like

• Customer Retention and Renewal Rate: High retention and renewal rates, aiming to meet or exceed contractual renewal rates.
• Customer Satisfaction and Engagement Score: A high customer satisfaction score, ideally improving or maintaining scores over time.
• Revenue Growth and Upsell Rate: Meet or exceed upsell and expansion goals set by the company.

Requirements

• Bachelor’s degree or higher.
• Entrepreneurial mindset and innate ability to make swift decisions.
• Business Development experience required with a proven track record of exceeding targets.
• A deep passion to transform the U.S. healthcare system, especially mental health.
• 8+ years of experience in account management/sales/customer success/healthcare management.
• Extensive experience managing and scaling variable revenue across national health plan relationships is preferred.
• Outstanding communication skills.

Company Information

Spring Health is a leading provider of mental health services, revolutionizing mental healthcare with its clinically validated technology, Precision Mental Healthcare. We partner with over 450 companies, including Fortune 500 corporations, to provide accessible mental health support to millions of people. We have demonstrated a net positive ROI for employers and are backed by prominent investors, achieving a $3.3 billion valuation.