Patient Billing & Claims Associate (Claims Success Associate II)

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Join Our Claims Success Team!

Are you passionate about ensuring accurate and efficient medical billing and coding processes? We're looking for a dedicated professional to join our Claims Success Team and play a key role in driving timely payments, reducing accounts receivable, and supporting patients with billing clarity and care.

In this role, you'll assist with authorizations, claims management, insurance payments, and patient billing inquiries while contributing to process improvements and team training. If you're detail-oriented, a great communicator, and ready to make a meaningful impact, we'd love to hear from you!

Apply today and be a vital part of our mission to deliver seamless revenue cycle operations!

How You Will Have an Impact

• Able to assist with all Associate I functions
• Defined departmental work: Authorizations, Insurance Payments, Patient Payments, AR or Claims
• Input and development for Process creation or Process Improvement as needed
• Assist in specific areas of training for that department for new hires and shadowing teams
• Act as the first level of patient phone call escalation from Associates and Admins
• Assist and support interdepartmental coordination and support
• Manages all documentation and shared information about payers to all other teams
• Performs Ad Hoc tasks at managers discretion

What You Can Offer Luna

• Organized with the ability to identify and track progress against priorities
• 1-2 years of experience with medical accounts receivable, preferably in outpatient therapy
• Proven experience in healthcare billing
• Demonstrated training ability

Span of Control

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Normally receives little instruction on daily work, general instructions on newly introduced assignments.

What Luna Can Offer You

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date

Compensation

• $17 - $23 an hour
• Salary is dependent on experience and location: $17-$23

About Luna's Mission and Values

• Physical therapy, delivered.
• Care Exceptionally
• Incredibly Relentless
• Be Impactful
• 1% Better, Every Day

Accolades

• Forbes America's Best Startup Employers of 2024 #111
• Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare
• Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023
• Gold Indigo Design Award for mobile app design excellence 2020