Partnerships Manager

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Support, SaaS, Customer ExperienceIndustries

Requirements

Candidates should have 6-10 years of experience in partnerships, growth, sales, customer success, or product marketing. A proven track record of hitting revenue or pipeline targets is required, along with the ability to write decks, outreach emails, and guides from scratch. Experience managing cross-functional stakeholder relationships is essential. Preferred qualifications include deep personal relationships with PE firms, BPOs, or CX consultants, a background in SaaS, AI, or Customer Experience industries, and familiarity with CRM systems and partner management tools.

Responsibilities

The Partnerships Manager will spearhead the company's partnerships function, turning trusted relationships into a scalable go-to-market channel. This includes sourcing, pitching, and closing new partnerships with private equity firms, CX consultants, BPOs, and technology partners. The role involves onboarding and enabling partners with collateral, training, and processes, managing day-to-day partner operations and relationships, and generating partner-sourced sales opportunities. Collaboration with marketing, sales, product, and executive teams to activate partnerships is also a key responsibility.

Skills

Partnerships Management

Sales

Customer Success

Product Marketing

Cross-functional Stakeholder Management

Revenue Target Achievement

Pipeline Management

Deck Creation

Outreach Email Writing

Guide Creation

SaaS

Customer Experience (CX)

Salesforce

CRM Systems

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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