Partner Experience Lead
Owl.co$1,200 - $1,200/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Data & AnalyticsIndustries
Requirements
Candidates must have a minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role. A good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint), is required, and proficiency in English is essential. Familiarity with the Looker data platform is highly appreciated, and candidates should be proactive and eager to learn.
Responsibilities
The Partner Support Team Leader will identify trends in performance and conduct root cause analysis, manage a team, and help plan, execute, and oversee projects. They will coordinate resources, manage timelines, and ensure successful outcomes while effectively communicating with stakeholders. Additionally, they will support the fulfillment of the team's daily and weekly targets.
Skills
Customer Care
Windows Office
Looker
Data Analysis
Root Cause Analysis
Team Management
Project Management
Communication
Deliveroo
Online food delivery connecting customers and restaurants
About Deliveroo
Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.
London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees