Deliveroo

Partner Support Team Leader - Maternity Cover

Milan, Lombardy, Italy

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Data & AnalyticsIndustries

Requirements

Candidates must have a minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role. A good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint), is required, and proficiency in English is essential. Familiarity with the Looker data platform is highly appreciated, and candidates should be proactive and eager to learn.

Responsibilities

The Partner Support Team Leader will identify trends in performance and conduct root cause analysis, manage a team, and help plan, execute, and oversee projects. They will coordinate resources, manage timelines, and ensure successful outcomes while effectively communicating with stakeholders. Additionally, they will support the fulfillment of the team's daily and weekly targets.

Skills

Customer Care
Windows Office
Looker
Data Analysis
Root Cause Analysis
Team Management
Project Management
Communication

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

Key Metrics

London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees

Benefits

Health Insurance
Paid Vacation
Parental Leave
Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.
Rising operational costs due to inflation may impact profit margins.
Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.
The company partners with non-food brands, expanding beyond traditional food delivery.
Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.
Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.
AI integration enhances delivery efficiency and reduces operational costs.

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