Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
The ideal candidate should possess a proven track record of leadership and team management, with a minimum of 5 years of experience in customer support roles, preferably within a SaaS or technology-driven environment. Strong communication and interpersonal skills are essential, along with the ability to balance immediate customer needs with long-term business objectives.
As the Manager of Customer Support, you will lead, mentor, and coach a team of customer support agents, conduct regular performance reviews, and promote a strong team dynamic focused on customer satisfaction and team efficiency. You will also oversee daily operations, prioritize projects, and work closely with other departments to enhance the overall customer experience, ensuring the highest quality support is delivered while balancing speed and quality.
Business management platform for beauty services
Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.