Boulevard

Manager, Customer Support

United States

Boulevard Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software/Technology, Self-Care IndustryIndustries

Requirements

The ideal candidate should possess a proven track record of leadership and team management, with a minimum of 5 years of experience in customer support roles, preferably within a SaaS or technology-driven environment. Strong communication and interpersonal skills are essential, along with the ability to balance immediate customer needs with long-term business objectives.

Responsibilities

As the Manager of Customer Support, you will lead, mentor, and coach a team of customer support agents, conduct regular performance reviews, and promote a strong team dynamic focused on customer satisfaction and team efficiency. You will also oversee daily operations, prioritize projects, and work closely with other departments to enhance the overall customer experience, ensuring the highest quality support is delivered while balancing speed and quality.

Skills

Customer Support Management
Team Leadership
Operational Oversight
Customer Service Strategy
Performance Improvement
Cross-Department Collaboration
Communication Skills

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

Key Metrics

West Hollywood, CaliforniaHeadquarters
2016Year Founded
$105.1MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

100% Health, dental, & vision coverage
Flexible vacation & PTO
Quarterly bonus
401k Match
Boulevard bucks
WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.
Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.
Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.
The platform integrates client self-scheduling, CRM, and payment processing seamlessly.
Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.
The company launched Boulevard Capital to provide growth funding for self-care businesses.
Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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