Partner Success Manager (Northern California)

United States

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$90,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive Software, Software as a Service (SaaS)Industries

Requirements

Candidates should possess superb communication and interpersonal skills, and require automotive dealership experience or automotive software knowledge. They must also be adaptable and able to work effectively.

Responsibilities

Partner Success Managers (PSM) will develop and manage all assigned dealer partner portfolios, handle dealer partner inquiries and communication, analyze dealer partner data to improve customer experience, evaluate and improve tutorials and other communication infrastructure, mediate between dealer partners and the organization, handle and resolve dealer partner requests and concerns, suggest new solutions or products to improve dealer partners’ operations, anticipate customer needs based on projects in the pipeline, and hold weekly and biweekly status meetings to provide updates and solutions to dealer partners.

Skills

Communication

Interpersonal Skills

Dealer Partner Management

Data Analysis

Problem-Solving

Customer Service

Tutorial Evaluation

Tekion

Cloud-native platform for automotive retail management

About Tekion

Tekion has developed a cloud-native platform designed for the automotive retail industry. Its main product is a Dealer Management System (DMS) that utilizes technologies like Big Data, the Internet of Things (IoT), and Machine Learning (ML) to improve the operations of car dealerships. The DMS provides a centralized view and performance metrics for dealership groups, allowing for better management and increased operational efficiency. Tekion differentiates itself from competitors by being the first and fastest cloud-native DMS available, and it integrates seamlessly with major Original Equipment Manufacturers (OEMs) at no extra cost. The company's goal is to enhance dealership efficiency, profitability, and customer experience through its subscription-based software-as-a-service (SaaS) model, which also includes additional services to help dealerships identify upsell and cross-sell opportunities.

Pleasanton, CaliforniaHeadquarters

2016Year Founded

$617.8MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Risks

Competition from established players like CDK Global may impact Tekion's market share.

Data privacy concerns could arise from integrating generative AI into Tekion's platform.

Reliance on partnerships may pose risks if expected synergies are not achieved.

Differentiation

Tekion offers the first cloud-native platform for the automotive retail industry.

The platform integrates AI and machine learning for predictive analytics and personalization.

Tekion's Automotive Partner Cloud enables seamless data sharing across the automotive ecosystem.

Upsides

Increased adoption of cloud-native solutions boosts demand for Tekion's platform.

AI integration in dealership systems enhances customer experience and operational efficiency.

Subscription-based SaaS model aligns with industry trends, supporting Tekion's growth.

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