Customer Success Manager
CDK Global- Full Time
- Junior (1 to 2 years)
Candidates should possess superb communication and interpersonal skills, and require automotive dealership experience or automotive software knowledge. They must also be adaptable and able to work effectively.
Partner Success Managers (PSM) will develop and manage all assigned dealer partner portfolios, handle dealer partner inquiries and communication, analyze dealer partner data to improve customer experience, evaluate and improve tutorials and other communication infrastructure, mediate between dealer partners and the organization, handle and resolve dealer partner requests and concerns, suggest new solutions or products to improve dealer partners’ operations, anticipate customer needs based on projects in the pipeline, and hold weekly and biweekly status meetings to provide updates and solutions to dealer partners.
Cloud-native platform for automotive retail management
Tekion has developed a cloud-native platform designed for the automotive retail industry. Its main product is a Dealer Management System (DMS) that utilizes technologies like Big Data, the Internet of Things (IoT), and Machine Learning (ML) to improve the operations of car dealerships. The DMS provides a centralized view and performance metrics for dealership groups, allowing for better management and increased operational efficiency. Tekion differentiates itself from competitors by being the first and fastest cloud-native DMS available, and it integrates seamlessly with major Original Equipment Manufacturers (OEMs) at no extra cost. The company's goal is to enhance dealership efficiency, profitability, and customer experience through its subscription-based software-as-a-service (SaaS) model, which also includes additional services to help dealerships identify upsell and cross-sell opportunities.