Customer Success Manager
PerformYardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Internet, Home ImprovementIndustries
Requirements
Candidates should possess a Bachelor’s degree and at least 3 years of proactive, customer-facing or success management experience, or 5+ years of relevant customer-facing/Success management experience. They must demonstrate the ability to build strong customer relationships and deliver a customer-centric solution, along with experience managing a portfolio of accounts and meeting or exceeding revenue targets. Strong experience with analyzing data, deriving insights, and communicating them effectively is also required, as well as proficiency in Salesforce (SFDC) and familiarity with Google Sheets and Slides.
Responsibilities
The Customer Success Manager will serve as the primary post-sale point of contact for Thumbtack high-value professionals, understanding their strategic goals and challenges to provide appropriate education, advice, and communication. They will prioritize outreach efforts to mitigate churn and drive revenue growth, build and execute account action plans, introduce new product features and drive adoption, propose expansion opportunities, translate pro feedback into product requirements, and maintain a deep understanding of the Thumbtack platform. Additionally, the CSM may handle escalations, coordinate across various company teams, and ensure best practices are adopted for the pro’s experience.
Skills
Customer Success
Platform Knowledge
Client Engagement
Product Features
Pro Goals
Adoption Strategies
Thumbtack
Online marketplace connecting consumers with local professionals
About Thumbtack
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.
Key Metrics
San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees