Partner Success Manager

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary:
  • US employees (NYC, LA, Seattle, SF Bay Area): $96,100 - $108,100
  • US employees (outside specified areas): $86,500 - $97,300
  • Canadian employees: $90,800 - $102,200 CAD

Mercury is looking to expand its Partner Success team. This role involves managing both external partners and internal partnership team operations and processes. The Partnerships team is highly collaborative, working closely with various company functions including strategic partner managers, marketing, business development, relationship management, raise, venture debt, events, support, and onboarding.

Responsibilities

• Work closely with the partnership team to execute on team-wide initiatives and opportunities.
• Drive pre-event and post-event activations for the partnership team.
• Drive new partner activation and onboarding.
• Project management.
• Report daily, monthly, and quarterly analytics to partners.
• Collaborate internally with strategic partner managers, customer support, revenue operations, compliance, onboarding, sales, marketing, and relationship management teams on behalf of partners and their referrals.
• Engage with various partner types and their referrals, including Startups, Communities, VCs, Accelerators, Incorporators, Affiliates, Accountants, and more.
• Provide top-tier customer service for both partners and their referrals.
• Communicate with partners and their referrals via Slack groups, personal email, internal ticketing system, and phone calls.
• Manage an email inbox within the ticketing system.
• Travel up to 20% to attend partner events.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience managing multiple projects for both internal and external parties.
• Experience implementing systems and processes for internal teams.
• Familiarity with project and sales management software (e.g., Asana, Salesforce, Notion, Linear, Dato).
• Strong written communication skills.
• Enthusiasm for working in a fast-paced environment.
• Exceptional attention to detail.
• Ability to work efficiently and independently, with the judgment to seek help when needed.
• Skill in prioritizing work and maintaining an organized inbox.
• Excellent critical thinking and problem-solving abilities.
• A desire to improve internal and external processes and products.
• A passion for providing exceptional customer experiences.
• Curiosity about the US banking system.

Company Information

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. Mercury is committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. Please inform your recruiter if you require assistance or accommodation.

Mercury uses Covey as part of its hiring and/or promotional process for jobs in NYC, and certain features may qualify it as an AEDT. Covey is provided with job requirements as part of the evaluation process.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using reliable compensation survey data. New hire offers are determined by candidate experience, expertise, geographic location, and internal pay equity relative to peers.