SailPoint

Customer Success Manager

Utah, United States

SailPoint Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Identity and Access ManagementIndustries

Requirements

Candidates should possess 2-4 years of strong customer-facing skills, and a Bachelor's degree is preferred. Demonstrated experience in a customer success or account management role is beneficial.

Responsibilities

The Customer Success Manager will manage the business relationship between SailPoint and assigned client accounts, ensuring overall client satisfaction and referencability. This role involves providing coaching and advice to clients on SailPoint’s solutions, proactively identifying challenges, sharing best practices, monitoring account changes, and delivering strategic updates to SailPoint Senior Management. Furthermore, the CSM will identify opportunities for expanding product usage, ensuring maintenance contract renewals, tracking customer connections, and remediating at-risk accounts to reduce churn and drive product adoption, utilization, and ROI.

Skills

Customer-facing skills
Client relationship management
Account management
Solution consulting
Identity management
Compliance
Role management
Access request management
Salesforce
Gainsight

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Key Metrics

Austin, TexasHeadquarters
2004Year Founded
$20.7MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.
Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.
Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.
The company leverages AI and machine learning to enhance identity security solutions.
SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.
Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.
Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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