Partner Success Manager - DACH Region

Position Overview

Acronis is revolutionizing cyber protection by providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment.

As the Partner Success Manager, you will leverage your experience in Account Management with a strong focus on Data Protection and Cyber Security. You will manage a portfolio of service providers using Acronis Cyber Protect Cloud in the DACH region. Your primary objectives will include driving Annual Recurrent Revenue growth through strategic account planning, fostering adoption of new services, ensuring partner retention, and delivering a best-in-class partner experience that distinguishes Acronis in the market.

Responsibilities

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners.
• Develop relationships with key decision-makers on the partner side and maintain regular contact with every partner based on priority.
• Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter-over-quarter cloud revenue growth working through assigned partners.
• Train new and existing partners on existing and new products.
• Support new partners on daily business and technology development, guiding them through onboarding and enablement stages with all needed knowledge, resources, and tools.
• Perform account planning with all managed partners with a level of detail depending on partner’s engagement, loyalty, and responsiveness.
• Motivate and enable partners to sell Acronis services to their existing customer base, attract new customers to the partner, and help retain existing customers for the partner.
• Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle.
• Drive successful upsell/cross-sell initiatives with partners to increase new services attach rate.
• Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams.
• Profile every managed partner on vendors and tools they sell/use, putting all information into Partner Passport. Every CSP Passport should have at least 80% fields filled out.
• Understand partner lifecycle management and lead a partner along it through a set of regular activities focused on educating and evangelizing.

Key Performance Indicators (KPIs)

• Total Revenue from signed partners
• Churn rate (% of partners leaving the program)
• Number of Acronis services sold through the partner

Requirements

• 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel Development position within a software vendor).
• Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required.
• In-depth channel and field sales experience with an understanding of the cloud market business model.
• Strong presentation, communication, and planning skills.
• Strong internal customer focus with a desire to learn all aspects of the business.
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
• Strong written and verbal communication and interpersonal skills.
• Outstanding organizational, problem-solving, and multi-tasking skills.
• Collaborative, team-player with a commitment to succeed and a never-give-up attitude.
• Self-motivated, proactive, and able to work with minimal supervision.
• Fluent German and English, both written and verbal.

Company Information

Acronis is a global cyber protection company that provides natively integrated, all-in-one solutions.

Employment Type

Full time

Location Type

Information not provided

Salary

Information not provided