Thumbtack

Partner Success Manager (Account Manager) - Pro & Marketplace

United States

Thumbtack Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Services, Marketplace, PartnershipsIndustries

Requirements

Candidates should possess 5+ years of experience in partnerships, business development, customer success, sales, or a similar customer-facing role, preferably with SaaS and/or Enterprise customers. Demonstrated ability to build strong relationships and deliver a customer-centric solution is required, along with experience managing a portfolio of accounts that met or exceeded quota or defined KPIs. Salesforce or similar CRM experience is also necessary.

Responsibilities

The Partner Success Manager will serve as the primary point of contact for Thumbtack’s Pro and marketplace Partners, accountable for their growth and success, and will own the renewal process for Supply Partners. They will support the maintenance of the partnership program, drive net new revenue through lead generation and adoption of integrations, enable co-selling and co-marketing initiatives, manage partner relationships by setting strategic goals and KPIs, provide API and integration guidance, and work cross-functionally with product, sales, success, and marketing teams to drive continued GTM strategy with partners.”} id=

Skills

Partner Management
Account Management
Onboarding
Implementation
Growth Strategy
Issue Resolution
Opportunity Identification
Partner Engagement

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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