Partner Research & Success Manager at Truveta

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Life SciencesIndustries

Requirements

4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions
2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers
Strong project management skills, great written and oral communication, and a willingness to ask questions
Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously
Proactive mindset that can operationalize implementable solutions

Responsibilities

Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests
Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc
Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers
Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows
Contribute to client growth. Facilitate programming that ensures customers receive maximum value from their engagement with Truveta
Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution
Maintain internal visibility at Truveta as a customer advocate and voice
Occasional but mandatory domestic travel (~5x/yr)
The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based

Skills

Key technologies and capabilities for this role

Customer SuccessPartner ManagementAccount ManagementOnboardingClient TrainingStakeholder EngagementRelationship ManagementHealthcare PartnershipsLife Sciences Engagement

Questions & Answers

Common questions about this position

Is this position remote or hybrid, and what are the office requirements?

The role offers flexibility with a hybrid model and working from anywhere, though in-person attendance is required for one week during the year for Truveta Planning Week. Meetings are optimized for Pacific Time zone, avoiding recurring meetings after 3pm PT but allowing ad hoc meetings from 8am-6pm PT.

What key skills and qualities are needed for the Partner Research & Success Manager role?

The role requires problem-solving abilities, passion, collaboration, and a willingness to roll up sleeves, along with skills in customer relationship management, project management, data query handling, onboarding, training, and creating reports or slide decks.

What is the company culture like at Truveta?

Truveta fosters a mission-driven environment with a talented, diverse, collaborative team focused on purposeful work in health and data, emphasizing fun, flexibility, and making a difference.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this role at Truveta?

Strong candidates are problem solvers with a combination of health, software, and big data experience, who are passionate, collaborative, willing to tackle complex challenges, and excited about mission-driven work in saving lives with data.

Truveta

Healthcare data platform for research analytics

About Truveta

Truveta provides a platform that allows researchers to access and analyze patient data to enhance patient care and study the safety and effectiveness of treatments. The platform, known as Truveta Studio, offers immediate and compliant access to patient-level data, which is sourced from over 30 health systems and includes information from more than 100 million patients across the United States. This data is updated daily and comes from over 800 hospitals and 20,000 clinics. Truveta Studio is designed to simplify the data access process, making it cost-effective for researchers by charging them only for the data and analytics they use. Unlike many competitors, Truveta focuses on providing transparent pricing and efficient access to comprehensive healthcare data. The company's goal is to empower researchers in the healthcare and life sciences sectors to gain valuable insights that can lead to improved patient outcomes.

Seattle, WashingtonHeadquarters

2020Year Founded

$189.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

201-500Employees