Senior Analyst, Revenue Operations (Partner Ops Focus)
Saviynt- Full Time
- Senior (5 to 8 years)
Candidates should possess 1-4 years of experience in business analytics, proficiency with BI tools such as Tableau and Looker, advanced skills in Google Sheets / Excel, and familiarity with Salesforce CRM, along with strong analytical skills, attention to detail, and problem-solving abilities.
The Partner Program Analyst will maintain internal tools and dashboards supporting GTM operations for partner products, provide support for pipeline tracking and the sales process for deals involving partner products, build and evolve key reporting for the leadership team using BI tools and Google Sheets, conduct regular analysis of partner performance metrics, provide insights to drive strategic decision-making, maintain and update partner-related data in Salesforce CRM, and support projects within the Alliances team such as rollout of new operational changes and data quality initiatives.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.