Glia

Partner Program Analyst

Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software & TechnologyIndustries

Requirements

Candidates should possess 1-4 years of experience in business analytics, proficiency with BI tools such as Tableau and Looker, advanced skills in Google Sheets / Excel, and familiarity with Salesforce CRM, along with strong analytical skills, attention to detail, and problem-solving abilities.

Responsibilities

The Partner Program Analyst will maintain internal tools and dashboards supporting GTM operations for partner products, provide support for pipeline tracking and the sales process for deals involving partner products, build and evolve key reporting for the leadership team using BI tools and Google Sheets, conduct regular analysis of partner performance metrics, provide insights to drive strategic decision-making, maintain and update partner-related data in Salesforce CRM, and support projects within the Alliances team such as rollout of new operational changes and data quality initiatives.

Skills

Business Analytics
Tableau
Looker
Google Sheets
Excel
Salesforce CRM
Data Analysis
Data Management
Operational Support

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Key Metrics

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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