Partner Launch Specialist-Payments

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $70,000 - $80,000 (average base pay range), may be eligible for monthly bonus.
• Location: Fully remote within the United States, in a time zone with sufficient overlap for team collaboration.

Xplor provides cloud-based technology solutions for small and medium-sized businesses, focusing on payment processing through Xplor Pay. This role is within the Xplor Pay vertical, contributing to the development of comprehensive payment solutions.

Requirements

• Payments experience is required.
• Bachelor's degree in business, marketing, or a related field.
• 2-5 years of experience in sales, marketing, customer service, or a related field.
• At least 2 years of experience managing ISV Partners is preferred.
• Strong communication skills.
• IT fluency.
• Salesforce experience is preferred.
• Proficiency with Microsoft programs.
• Must be curious, empathetic, motivated by meaningful work, possess a positive outlook, be comfortable with ambiguity, and thrive in an evolving and complex environment.
• Ability to be both tactical and strategic, aim high, and prioritize people.

Responsibilities

• Onboard partners and project manage the onboarding process.
• Develop an understanding of available integration options, features, and benefits.
• Develop an understanding of partners' organizations, including roles, responsibilities, key stakeholders, and decision-makers.
• Become educated on partners' business models and assist in determining go-to-market strategies.
• Build relationships through recurring communication with partners (weekly calls, email, Slack).
• Train partners on available Xplor resources (Partner Home, Merchant Home, Virtual Terminal, Campus) to promote self-service.
• Understand and communicate product features and benefits to partners.
• Introduce partners to relevant Xplor teams and resources to foster understanding of the organization and how to leverage the partnership.
• Complete the partner onboarding process, including all documented steps and tracking completion dates.
• Successfully complete the partner's integration certification and lead the partner through the beta phase.
• Provide necessary documentation and education for a successful handoff to a long-term Partner Development Manager.
• Identify potential marketing opportunities for the long-term Partner Development Manager to implement.

Company Description

At Xplor, our purpose is to help people succeed by providing intuitive cloud-based technology solutions that simplify business management for small and medium-sized businesses. Xplor Pay offers secure, transparent, fast, and accurate payment processing. We foster a team environment where personal connections and shared purpose are valued. We believe in the power of diversity and encourage innovation that arises from different cultures, generations, disciplines, and lived experiences.