Customer Delivery Manager

Position Overview

• Location Type:
• Job Type: Full-time
• Salary:

Move money. Make money. Finix is a full-stack acquirer processor, empowering businesses of all sizes with flexible, modern payment solutions. Processing billions of dollars annually, Finix enables SaaS, marketplace, and e-commerce platforms to accept payments, manage payouts, and onboard merchants seamlessly. With our no-code, low-code, and developer-friendly tools, businesses can get up and running in hours—not months. Finix has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from Lightspeed Venture Partners, Leap Global, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, Visa, and others.

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.

Responsibilities

• Produce and report performance metrics to internal and external stakeholders
• Hold quarterly business reviews with clients
• Participate in internal evaluations of new products or services being considered for the roadmap
• Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
• Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
• Represent and advocate for our customers during internal conversations
• Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
• Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
• Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
• Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
• Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

Requirements

• Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
• Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
• Excited to pursue revenue retention and customer health targets that will make our company successful
• Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
• A strong verbal and written communicator

Qualifications

• 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
• Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
• Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
• You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
• Experience with contract renewals and negotiation
• Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
• Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
• Prior knowledge/experience in the payment industry
• Ability to partner with Finix product organization to build wor