Customer Success Manager
paytronizSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Fintech, Payment ProcessingIndustries
Requirements
Candidates should possess 3+ years of experience in Relationship Management or a similar role at a top technology payments company, with experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels. They should have immense pride in their work, approaching even small tasks with craftsmanship and care, and possess excellent, thoughtful written and verbal communication skills. Prior knowledge/experience in the payment industry and experience with contract renewals and negotiation are also required.
Responsibilities
As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of Finix’s payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. You will produce and report performance metrics, hold quarterly business reviews with clients, participate in internal evaluations of new products, establish and cultivate strong relationships with senior executives, collaborate cross-functionally with internal teams, represent and advocate for customers, and uncover opportunities to help customers unlock revenue growth. Additionally, you will leverage tooling to ensure customer data is updated and actionable, and operate in a fast-paced environment juggling priorities.
Skills
Customer Relationship Management
Stakeholder Engagement
Cross-functional Collaboration
Performance Metrics Reporting
Business Review Facilitation
Product and Service Evaluation
Client Onboarding
Payment Solutions Implementation
Finix
Payment processing solutions for software platforms
About Finix
Finix simplifies payment processing for software platforms, allowing them to accept payments, manage payouts, and onboard merchants through a developer-friendly API. This solution integrates easily with existing software, helping clients like SaaS providers and e-commerce platforms manage their payment operations efficiently. Finix stands out by streamlining the payment process, reducing complexity and costs while ensuring secure transactions. The company's goal is to help businesses increase revenue from their payment operations and reinvest in their core activities.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$195MTotal Funding
SERIES_CCompany Stage
Enterprise Software, FintechIndustries
201-500Employees