Overnight Command Center Operations Manager

Position Overview

• Location Type: Onsite
• Employment Type: Full-time

The primary responsibility of the Overnight Command Center Operations Manager is to oversee the implementation, monitoring, and maintenance of the organization’s IT infrastructure (hardware, software/applications, networking and data centers) within the Command Center. This role ensures the stability and performance of the organization’s IT infrastructure. The Operations Manager supervises a team of Command Center engineers and analysts, handles escalations and coordinates with other departments to resolve issues promptly. This role requires a detail-oriented individual with strong analytical and observational skills, along with a sharp focus on accuracy and responsiveness to Customer needs. All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.’s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Requirements

• At least 21 years of age.
• Proof of authorization to work.

Responsibilities

• Supervise and provide guidance to Command Center engineers and analysts during the designated shift.
• Act as an escalation point for Command Center Team Members and other IT staff.
• Escalate appropriately to Executive Director for advanced management support.
• Maintain detailed incident logs and documentation.
• Ensure the timely detection and resolution of any issues or anomalies.
• Mentor and collaborate effectively -- Provide technical guidance and training to Command Center Team Members and other IT personnel to share knowledge, brainstorm solutions, and ensure alignment on critical problems and projects.
• Manage shift schedules and ensure adequate staffing levels.
• Provide monitoring, support and maintenance of all applications/systems, servers, storage, network equipment, and other related software/hardware.
• Implement and enforce standard operating procedures (SOPs) for incident management.
• Generate and review performance reports for IT systems and the Command Center team.
• Communicate effectively with stakeholders regarding systems and network status, incidents, and project progress while leaving a lasting positive impression.
• Ensure proper handover of tasks and incidents between shifts.
• Work closely with Engineers, Analysts, Operations Managers, and Executive Director to identify areas for improvement in monitoring, incident response, and operational procedures.
• Propose and implement enhancements to increase the efficiency and effectiveness of the Command Center.
• Ensure infrastructure security and compliance with protocols.
• Stay up to date with the latest infrastructure technologies and best practices.
• Perform job duties in a safe manner.
• Attend work as scheduled on a consistent and regular basis.
• Perform other related duties as assigned.

Salary

• Not specified