Overnight Command Center Operations Manager

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Requirements

Candidates should be at least 21 years of age and possess proof of authorization to work. A Bachelor’s degree in a related field is preferred, along with at least 5 years of experience in IT infrastructure operations, specifically within a Command Center environment. Strong analytical and observational skills are essential, as is a sharp focus on accuracy and responsiveness to customer needs.

Responsibilities

The Overnight Command Center Operations Manager will supervise and provide guidance to Command Center engineers and analysts during the designated shift, acting as an escalation point for team members and other IT staff. They will also escalate appropriately to the Executive Director for advanced management support, maintain detailed incident logs and documentation, ensure the timely detection and resolution of issues, mentor and collaborate with team members, manage shift schedules and staffing levels, implement and enforce standard operating procedures, generate and review performance reports, communicate effectively with stakeholders, ensure infrastructure security and compliance, and perform job duties in a safe manner. Furthermore, the role involves staying up to date with technology, proposing and implementing enhancements to improve efficiency, and performing other related duties as assigned.