Product Quality Representative - 3rd Shift
Baxter InternationalSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Developer ToolsIndustries
Requirements
Candidates should have 2-4 years of experience in technical and customer-facing roles, with an intermediate understanding of JavaScript and web development. Experience supporting SQL or NoSQL databases, strong communication skills, and the ability to think critically and empathetically are required. A proven track record of diagnosing and resolving complex issues in production web environments, along with a solid understanding of RESTful APIs, latency bottlenecks, and error handling, is also necessary. Familiarity with infrastructure-related incidents affecting SaaS uptime is beneficial.
Responsibilities
The Support Engineer will communicate with developers to resolve technical issues, answer complex Retool development questions, and troubleshoot connections to databases or APIs. Responsibilities include brainstorming app structure and best practices, researching new topics to advise customers, debugging database connections, writing JavaScript examples, and troubleshooting data structures, SQL queries, and API authentication. The role also involves training new coworkers and diagnosing infrastructure-related incidents.
Skills
Customer Support
Troubleshooting
Software Development
Technical Support
Communication
Retool
Simplifies development of internal business tools
About Retool
Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$160.6MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
Competitive healthcare, dental and vision benefits.
Breakfast, lunch and dinner at our San Francisco and New York offices.
$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).
$1,000 work-from-home-setup stipend.
Take the time you need to recharge!
Family planning support and paid parental leave.
Enrollment and matching up to an effective rate of 4%.
Mental health and wellness benefits
Risks
Increased competition from other low-code platforms may erode market share.
Expansion into external apps could introduce security vulnerabilities.
Dependence on third-party APIs poses risks if services change or fail.
Differentiation
Retool enables rapid internal tool development with a drag-and-drop interface.
It supports integration with various databases and APIs, enhancing flexibility.
Retool's platform is accessible to users with limited programming skills.
Upsides
Retool's expansion to external apps broadens its market reach.
Partnership with OpenAI enhances AI capabilities in business applications.
Growing demand for low-code platforms boosts Retool's market potential.
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