QA & Release Manager - IT Infrastructure & Operations (Remote) at Crowdstrike

United States

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Requirements

8+ years of experience in enterprise Infrastructure & Operations, with 3-5+ years leading QA and Release for infrastructure platform changes
Demonstrated success in institutionalizing a repeatable release train with measurable reliability
Automated validation and policy-as-code in CI/CD
Strong command of ITIL v4 change principles adapted for modern, code-driven infrastructure
Hands-on literacy with source control, pipeline tooling, configuration/infrastructure testing, observability, and incident management
Experience coordinating global maintenance windows across regions and time zones
Familiarity with network, compute, storage, container platforms, and managed cloud services
Data-driven mindset; comfortable defining and improving operational KPIs
Bonus points: Experience with resilienance and security best practices

Responsibilities

Define the enterprise I&O release calendar, maintenance/blackout windows, and cutover playbooks
Support pragmatic CAB/ECAB with risk-based approvals and stop-the-line authority
Classify and streamline change types (standard/normal/emergency) with clear SLAs and readiness criteria
Establish quality gates: peer review, linting, security/policy checks, dependency/impact analysis, and rehearsed rollbacks
Drive and build pre- and post-change automated validation (synthetics, health probes, config drift checks, capacity and error budgets)
Integrate infrastructure changes into pipelines (build, test, promote, release) with approvals, audit trails, and artifact versioning
Promote policy-as-code, secrets hygiene, and tamper-evident change packages; champion “Everything as Code.”
Change execution & readiness orchestrate rehearsals in lower environments; verify go/no-go criteria, back-out plans, and owner sign-offs
Ensure observability (dashboards, logs, traces, synthetics) is in place before and after releases; tie checks to SLOs/SLIs
Map release controls to frameworks (e.g., SOC 2/ISO 27001); automate evidence collection (approvals, test results, diffs, timestamps)
Maintain change records, CMDB/CIs linkage, and separation of duties
Publish release notes, stakeholder briefings, and customer communications (internal/external status pages)
Facilitate blameless post-release reviews; drive preventative engineering and standards

Skills

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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