Outreach & Field Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $65,312

Resource Innovations is seeking an Outreach & Field Manager to join our growing team. This role is responsible for developing and executing a comprehensive outreach and engagement strategy for an electrification initiative focused on homes and businesses. The position serves as a primary customer point of contact, managing customer tracking and data coordination with the client, and guiding customers through their engagement journey. Collaboration with municipalities, community-based organizations, and trade allies is key to maximizing participation and leveraging complementary programs. The ideal candidate will possess a blend of planning experience, program delivery expertise, and strong customer engagement skills.

Resource Innovations’ Community Decarbonization Team implements programs that help homes and businesses transition to cleaner energy solutions, aiming to reduce energy costs, improve environmental quality, and enhance overall quality of life. This role is pivotal in fostering community partnerships to support a network connecting to potential program participants. Deep knowledge of California’s energy efficiency and electrification ecosystem, experience in advancing community-based energy or environmental efforts, and the ability to problem-solve, coach, and guide local governments and community-based partners in equitable electrification, decarbonization, and/or climate action are highly valued.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact, expanding its portfolio of clean energy solutions to guide utilities through complex, connected challenges in load flexibility, electrification, and carbon reduction.

Requirements

• Deep knowledge of California’s energy efficiency and electrification ecosystem.
• Experience in advancing community-based energy or environmental efforts.
• Ability to problem-solve, coach, and guide local governments and community-based partners working to advance equitable electrification, decarbonization, and/or climate action.
• Mix of planning experience.
• Program delivery expertise.
• Strong ability to engage effectively with residential and commercial customers.

Responsibilities

• Program Coordination:
  • Coordinate with internal and external Program stakeholders to ensure smooth implementation of the program’s engagement activities.
  • Organize, facilitate, and participate in community outreach events, workshops, and meetings to raise awareness about the program.
  • Assist in developing and maintaining program materials, including brochures, flyers, and presentations.
• Outreach Strategy Development:
  • Assist in creating and leading working sessions with the client to define outreach roles, responsibilities, communication processes, and coordination points, including creating and maintaining a RACI matrix and supporting documentation.
  • Support the development of program-specific process flows, decision trees, and customer journeys.
  • Align outreach strategy with partner electrification and energy efficiency programs to ensure unified customer messaging and leverage cross-program insights.
  • Establish and refine communication protocols, handoff points, and Service Level Agreements (SLAs).
  • Define and report on performance metrics and key outreach goals aligned with client priorities.
• Customer Outreach Execution:
  • Serve as the outreach lead and point of contact for customers referred by the client for tailored engagement.
  • Oversee phased outreach, starting with phone/email, escalating to direct mail or in-person visits as needed.
  • Conduct in-person outreach for key commercial accounts or neighborhoods with high outreach potential.
  • Ensure appropriate data tracking and documentation.
• Community Engagement:
  • Lead partnership efforts with local governments and community-based organizations.