Organization Effectiveness Lead

About Humana

• Employment Type: Full time
• Become a part of our caring community and help us put health first.
• With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us.
• We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First.
• After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Role Overview

• We are seeking a forward-thinking and experienced Organizational Effectiveness Lead to join our dynamic Leadership Development team.
• This role will be responsible for designing and delivering impactful learning experiences, driving capability building, and embedding scalable development strategies across the MarketPoint organization.
• The ideal candidate brings strong learning design and facilitation expertise, a deep understanding of AI and learning systems, and a passion for creating innovative, high-impact solutions that enhance associate experience and performance.
• This individual will serve as a trusted partner to HR, senior leadership, and business stakeholders, aligning development initiatives with strategic goals and Green Glove behaviors.
• A strong candidate is equally comfortable designing enterprise learning strategy, building practical toolkits, and facilitating engaging workshops or sessions that elevate leadership capability.
• Experience supporting career pathing, working with top talent, customizing content and coaching frameworks—particularly in sales environments—is highly desirable.
• The successful candidate will be highly organized, adaptable, tech-savvy, and willing to travel up to 40% of the time to support leadership training across the enterprise.

Key Responsibilities

• Learning Design & Facilitation: Create and deliver high-quality learning solutions using adult learning principles, blended methodologies (virtual, in-person, self-paced), and experiential techniques.
• AI & Learning Technology Integration: Leverage AI-enabled platforms, content curation tools, and learning systems to scale development, personalize learning pathways, and track impact.
• Program Innovation: Develop and evolve learning toolkits, development journeys, and training experiences that support the Green Glove associate experience, leadership growth, and business performance.
• Collaboration & Stakeholder Engagement: Partner cross-functionally with HR, business leaders, and SMEs to co-create learning experiences that address real-world challenges and promote strategic alignment.
• Organizational Development Consulting: Act as a thought partner and internal consultant to leaders, identifying performance gaps and recommending learning interventions to support transformation and growth.
• Measurement & Evaluation: Define success metrics and evaluate the effectiveness of learning experiences through associate feedback, performance outcomes, and business KPIs.
• Resource Development: Contribute to the development of enterprise-wide toolkits, onboarding assets, coaching resources, and leader development materials aligned to Humana’s values and enterprise goals.
• Use your skills to make an impact.

Required Qualifications

• Bachelor’s degree
• 5+ years of experience in learning design, facilitation, and development program creation.
• 2+ years people management experience
• Proven expertise in instructional design, adult learning theory, and blended learning approaches.
• Experience with learning technologies (LMS platforms, content libraries, analytics tools).
• Demonstrated understanding of emerging technologies and AI applications in learning (adaptive platforms, digital coaches, etc.).
• Exceptional facilitation and communication skills with the ability to engage diverse audiences across all levels.
• Strong project management capabilities and experience managing