Operations Manager, Specialty Care

Position Overview

• Location Type: [Not Specified]
• Job Type: [Not Specified]
• Salary: [Not Specified]

Spring Health is revolutionizing mental healthcare by removing barriers to access. Our clinically validated technology, Precision Mental Healthcare, delivers tailored care, including therapy, coaching, and medication. We partner with over 450 companies, serving 10 million people, including Microsoft, Target, and Delta Airlines. Our innovative platform provides a net positive ROI for employers and is the only company in our category to earn external validation of net savings for customers. With Series E funding, our valuation has reached $3.3 billion.

We are seeking a driven, detail-oriented Operations Manager with strong project management skills and an analytical mindset to join our new Specialty Care team. This team focuses on building new programs for our highest acuity members. The ideal candidate thrives in ambiguity, has a bias for action, and is comfortable working across departments to tackle challenges. You will report to the Director of Operations, Specialty Care.

Responsibilities

• Program Growth & Management:
  • Lead cross-functional coordination and program management for complex initiatives, ensuring alignment and meeting deadlines.
  • Project manage complex projects with multiple stakeholders, ensuring clear timelines, accountability, and measurable outcomes.
  • Drive innovative solutions to expand Specialty Care services by partnering with Product, Clinical, Data, and other teams.
  • Partner with the Director of Operations to ensure the success of Specialty Care programs.
• Operational Improvements:
  • Spearhead and drive cross-functional projects to improve Specialty Care processes.
  • Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
  • Resolve operational issues and create scalable solutions.
  • Partner with technical and data teams to scope and implement tools and build dashboards for programmatic decisions.
• Program Ownership:
  • Assist in developing and measuring key program KPIs, ensuring cross-functional targets are met.
  • Become an expert on Specialty Care programs, capabilities, and processes.

What success looks like in this role:

• Leading new initiatives for the development and growth of Specialty Care.
• Driving operational efficiency and improvements to enable high-quality, efficient member support.

Requirements

• 4+ years of experience in operations roles, consulting, business analysis, or program management.