Spring Health

Operations Manager, Specialty Care

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, Health ServicesIndustries

Position Overview

  • Location Type: [Not Specified]
  • Job Type: [Not Specified]
  • Salary: [Not Specified]

Spring Health is revolutionizing mental healthcare by removing barriers to access. Our clinically validated technology, Precision Mental Healthcare, delivers tailored care, including therapy, coaching, and medication. We partner with over 450 companies, serving 10 million people, including Microsoft, Target, and Delta Airlines. Our innovative platform provides a net positive ROI for employers and is the only company in our category to earn external validation of net savings for customers. With Series E funding, our valuation has reached $3.3 billion.

We are seeking a driven, detail-oriented Operations Manager with strong project management skills and an analytical mindset to join our new Specialty Care team. This team focuses on building new programs for our highest acuity members. The ideal candidate thrives in ambiguity, has a bias for action, and is comfortable working across departments to tackle challenges. You will report to the Director of Operations, Specialty Care.

Responsibilities

  • Program Growth & Management:
    • Lead cross-functional coordination and program management for complex initiatives, ensuring alignment and meeting deadlines.
    • Project manage complex projects with multiple stakeholders, ensuring clear timelines, accountability, and measurable outcomes.
    • Drive innovative solutions to expand Specialty Care services by partnering with Product, Clinical, Data, and other teams.
    • Partner with the Director of Operations to ensure the success of Specialty Care programs.
  • Operational Improvements:
    • Spearhead and drive cross-functional projects to improve Specialty Care processes.
    • Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
    • Resolve operational issues and create scalable solutions.
    • Partner with technical and data teams to scope and implement tools and build dashboards for programmatic decisions.
  • Program Ownership:
    • Assist in developing and measuring key program KPIs, ensuring cross-functional targets are met.
    • Become an expert on Specialty Care programs, capabilities, and processes.

What success looks like in this role:

  • Leading new initiatives for the development and growth of Specialty Care.
  • Driving operational efficiency and improvements to enable high-quality, efficient member support.

Requirements

  • 4+ years of experience in operations roles, consulting, business analysis, or program management.

Skills

Project Management
Operational Strategy
Cross-functional Collaboration
Analytical Skills
Organization
Problem-Solving
Process Optimization

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters
2016Year Founded
$452.3MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Retirement benefits
Paid time off
Healthcare benefits
Insurance benefits
Work-life benefits
Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.
Rapid technological advancements may outpace Spring Health's current AI capabilities.
Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.
The company offers a comprehensive platform with digital support, therapy, and medication.
Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.
The company collaborates with major brands like Microsoft and Target.
Spring Health's Community Care solution addresses mental health equity and social determinants.

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