Operations Manager, Fulfillment

Thrive Market - Fulfillment Operations Manager

Position Overview

• Location Type: Onsite
• Employment Type: Exempt
• Company: Thrive Market
• Mission: To make healthy and sustainable living easy and affordable for everyone.

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

Requirements

• Team Leadership: Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers.
• Compliance: Uphold compliance, productivity, quality, safety, and teamwork standards.
• Process Implementation: Implement engagement and fulfillment strategies to motivate employees.
• Performance Management: Maintain performance standards and consistent processes.
• Collaboration: Collaborate with carriers to optimize shipping processes.
• Coaching & Development: Provide coaching and development opportunities to supervisors and employees.
• Payroll Management: Oversee productivity hours and manage payroll functions.

Responsibilities

• Oversee and optimize the end-to-end fulfillment process.
• Coordinate and manage inventory management, order processing, shipping, and logistics.
• Work closely with cross-functional teams to ensure timely and accurate order fulfillment.
• Ensure member experience and overall operational efficiency.
• Motivate employees and align them with operational goals.
• Maintain reliable services.
• Strategize and execute fulfillment and continuous improvement objectives.
• Communicate objectives to supervisors.
• Provide coaching and development opportunities.
• Analyze performance reports to identify areas for improvement.
• Set clear goals, promote accountability, and exemplify strong performance.
• Source and screen talent in collaboration with People Operations.
• Manage payroll functions to ensure efficient operations.

Schedule

• Flexible schedule, including possible weekends and other schedules to meet member-first focus for established time periods.