Operations Manager

About Saltbox

Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area!

About the Role

We're looking for an Location Manager to support our Members' success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences. Though our locations resemble warehouses, this role offers the chance to empower small business owners and make a direct impact.

Core Functions

Location and Operations Management

• Oversee Day-to-Day Operations: Manage occupancy levels, member satisfaction, and budget adherence to ensure smooth facility operations.
• Ensure Operational Efficiency: Maintain high standards across all building spaces (warehouse, kitchen, office), ensuring reliable and smooth operations.
• Oversee Daily Building Operations: Allocate tasks, manage daily checklists, and oversee couriers and deliveries to ensure the building is clean, organized, and running efficiently.

Member Engagement and Support

• Conduct Tours and Member Onboarding: Lead tours for prospective members, clearly communicating the value of Saltbox services, and manage a smooth onboarding process for new members.
• Provide Member Support: Engage directly with members to troubleshoot logistical challenges, assisting them with receiving, organizing, and managing their business inventory.

Performance Monitoring and Reporting

• Monitor and Report on Location Performance: Prepare and analyze weekly operational reports, highlighting trends, successes, and areas for improvement to optimize performance and alignment with company objectives.

Team Management and Development

• Lead and Develop the Team: Manage a team of Member Specialists and Leads, providing them with necessary tools and training to support building operations and offer excellent service.
• Talent Management and Staffing: Forecast staffing needs, lead recruitment, and ensure smooth onboarding of new hires.
• Drive Training and Development: Develop and deliver training programs, ensuring that all team members meet Saltbox’s high standards of performance and are equipped for professional growth.
• Foster a Culture of Accountability: Set clear expectations for performance, actively manage individual and team performance, and provide regular, meaningful feedback to encourage continuous improvement.

Other Responsibilities

• As required, manage special projects or tasks to support overall company objectives.

What You Bring

• Operational Leadership: You have 3+ years of experience in operations, retail, or logistics, with a proven ability to manage fast-paced environments and streamline processes to drive results.
• Team Leadership: With 3+ years of leading teams in physical environments, you inspire accountability, collaboration, and continuous improvement. You are confident in managing daily operations and guiding your team independently, even when an onsite manager isn't present.
• Customer-Focused Communication: You are skilled at building relationships through clear communication, always maintaining a customer-first attitude.
• Strategic Problem-Solving: You excel at resolving conflicts and identifying solutions to improve operations, ensuring accountability within your team.
• Organizational Skills: Your strong organizational abilities help you multitask and optimize workflows using data to meet operational goals.
• Hands-On Leadership: You lead by example, stepping in to support day-to-day operations and motivate your team with enthusiasm and engagement.

What We Offer

At Saltbox, we believe