Manager, Business Operations

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Position Overview

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

The Manager, Business Operations will lead a team and partner with business stakeholders to strengthen the operations of the business. The Manager, Business Operations will focus on scaling processes, developing and maintaining best practices, and drive consolidation of repetitive processes. The Manager will partner with leadership to identify and execute these projects.

The Manager, Business Operations is a people manager that will also drive large to extra large projects as part of their own caseload. Key partnerships for the Manager role includes working with VP levels and below across stakeholder groups for projects, with consistent and active involvement from Business Operations leadership. The Manager, Business Operations is accountable for ad hoc and project-based work relevant to their teams, including their own workload, delegating and holding team members accountable to project-level work, and managing performance issues (in consultation with CO leadership). The Manager role is also responsible for shared knowledge and documented resources across the team.

About Business Operations

Business Operations establishes and maintains best practices of business processes. Business Operations supports all student and university partner-facing business teams, across regions, to drive scalable best practices across product lines. Business Operations supports department level strategy by driving efficient and effective cost saving solutions which includes, but is not limited to, implementing or enhancing business processes, identifying opportunities for automation through tool integration, generating reports to support departmental and staff level KPIs, etc. Business Operations collaborates with various tech, product and project teams to drive and maintain scalable best practices across 2U.

Responsibilities

People & Stakeholder Management

• Hire, manage, coach and provide regular feedback to direct reports.
• Create a culture of inclusion that attracts and retains candidates with diverse backgrounds, experiences, and strengths.
• Effectively and independently develop relationships with stakeholders to eliminate resource constraints or conflicts.
• Effectively establish and communicate expectations and information to stakeholders.
• Identify escalation points and collaborate efficiently with stakeholders to rapidly resolve issues.
• Build and establish relationships with multiple functional areas, serve as a resource for the broader team.

Project & Task Management

• Identify, plan, manage, and execute projects with a focus on scalability.
• Independently lead large and extra large, cross-departmental projects to identify, scope, plan, and execute with a focus on driving increased efficiency across teams.
• Delegate projects to staff as appropriate, while maintaining ownership and/or accountability over project’s completion, success, timeline, and adherence to budget.
• Align work to individual team member’s unique strengths, experiences, and areas of expertise to create a high-functioning team.
• Use JIRA to manage and analyze requests from a wide variety of stakeholders.
• Monitor, control and manage business operations compliance to standard processes and best practices.
• Document and maintain records to ensure processes/systems are transparent, transferable and long-term.

Strategic Process Improvement

• With leadership support, identify areas of opportunity.

What We’re Looking For

• [Details not specified, but implied to be a Manager with project and people management experience]

Application Instructions

[Not Specified]

Company Information

2U

• Mission: To eliminate the back row in education.
• Parent company of edX, a leading online learning platform.
• Powers over 4,000 online higher education offerings.
• Partners with over 230 colleges, universities, and corporate partners.