Operations Lead at Shipt

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
5–7 years of experience in courier/logistics operations, preferably in the e-commerce sector
Familiarity with e-commerce platforms and integration processes
Experience with route optimization and fleet management technologies
Proficiency in logistics management systems and tools
E-commerce Platform Proficiency
Data Analysis and Reporting
Customer Service Management
Teamwork and Collaboration
Strong communication and stakeholder management skills
Quality and Results focused
Learning Agility
Business Acumen
Strategic Thinking
Adaptability and Flexibility
Negotiation and influence
Emotional Intelligence
Decision Making

Responsibilities

Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
Draft SOPs and work with the Tech team on drafting system operations requirements and improving user experience on Shipa Ecommerce systems
Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
Train and manage delivery associates, drivers, and operations support staff
Monitor performance metrics and implement improvement plans
Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
Ensure compliance with safety, legal, and company standards in all operations
Identify operational gaps and lead process improvement initiatives
Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

Skills

E-commerce Platforms

Route Optimization

Fleet Management

Logistics Management Systems

Data Analysis

Customer Service Management

SOP Drafting

Shipt

Personal shopping and delivery service

About Shipt

Shipt provides a personal shopping and delivery service that reaches 80% of U.S. households across over 5,000 cities. The service connects customers with a network of dedicated shoppers who communicate in real-time about preferences and product substitutions, ensuring a tailored shopping experience. Shipt's platform features a curated marketplace that includes a wide range of products, such as fresh foods, household essentials, wellness items, office supplies, and pet supplies. This service caters to various clients, from individuals to families, focusing on convenience and saving time. Unlike many competitors, Shipt operates under a subscription model combined with delivery fees, allowing for flexible pricing. As a subsidiary of Target Corp., Shipt benefits from strategic support while maintaining its independence, with headquarters in Birmingham, Alabama, and an additional office in San Francisco.

Birmingham, NoneHeadquarters

2014Year Founded

$63.4MTotal Funding

ACQUISITIONCompany Stage

Automotive & Transportation, Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Performance Bonus

Risks

Increased competition from Instacart and DoorDash threatens market share.

Dependence on key partnerships like Target and Meijer poses business risks.

Regulatory scrutiny over gig economy practices could increase operational costs.

Differentiation

Shipt offers real-time communication for personalized shopping experiences.

The company provides a curated marketplace with diverse product categories.

Shipt operates as a wholly owned subsidiary of Target, ensuring strategic support.

Upsides

Shipt's same-day delivery partnerships enhance customer convenience during peak seasons.

The company is expanding its retail business accelerator to support small retailers.

Shipt's acceptance of SNAP EBT payments broadens its customer base.

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