Operations Lead at Shipt

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
5–7 years of experience in courier/logistics operations, preferably in the e-commerce sector
Familiarity with e-commerce platforms and integration processes
Experience with route optimization and fleet management technologies
Proficiency in logistics management systems and tools
E-commerce Platform Proficiency
Data Analysis and Reporting
Customer Service Management
Teamwork and Collaboration
Strong communication and stakeholder management skills
Quality and Results focused
Learning Agility
Business Acumen
Strategic Thinking
Adaptability and Flexibility
Negotiation and influence
Emotional Intelligence
Decision Making

Responsibilities

Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
Draft SOPs and work with the Tech team on drafting system operations requirements and improving user experience on Shipa Ecommerce systems
Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
Train and manage delivery associates, drivers, and operations support staff
Monitor performance metrics and implement improvement plans
Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
Ensure compliance with safety, legal, and company standards in all operations
Identify operational gaps and lead process improvement initiatives
Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

Skills

Key technologies and capabilities for this role

E-commerce PlatformsRoute OptimizationFleet ManagementLogistics Management SystemsData AnalysisCustomer Service ManagementSOP Drafting

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site and not remote.

What is the salary for the Operations Lead role?

This information is not specified in the job description.

What technical skills are required for this role?

Required technical skills include familiarity with e-commerce platforms and integration processes, experience with route optimization and fleet management technologies, proficiency in logistics management systems and tools, data analysis and reporting, and customer service management.

What experience and education are needed for this position?

Candidates need a Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus), and 5–7 years of experience in courier/logistics operations, preferably in e-commerce.

What behavioral competencies are important for this role?

Key behavioral competencies include teamwork and collaboration, strong communication and stakeholder management skills, quality and results focus, learning agility, business acumen, strategic thinking, adaptability and flexibility, negotiation and influence, emotional intelligence, and decision making.

Shipt

Personal shopping and delivery service

About Shipt

Shipt provides a personal shopping and delivery service that reaches 80% of U.S. households across over 5,000 cities. The service connects customers with a network of dedicated shoppers who communicate in real-time about preferences and product substitutions, ensuring a tailored shopping experience. Shipt's platform features a curated marketplace that includes a wide range of products, such as fresh foods, household essentials, wellness items, office supplies, and pet supplies. This service caters to various clients, from individuals to families, focusing on convenience and saving time. Unlike many competitors, Shipt operates under a subscription model combined with delivery fees, allowing for flexible pricing. As a subsidiary of Target Corp., Shipt benefits from strategic support while maintaining its independence, with headquarters in Birmingham, Alabama, and an additional office in San Francisco.

Birmingham, NoneHeadquarters

2014Year Founded

$63.4MTotal Funding

ACQUISITIONCompany Stage

Automotive & Transportation, Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees