Operations Business Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Health InsuranceIndustries

Requirements

Candidates must possess a High School Diploma or GED and at least 1 year of experience in Consumer Driven Health Plan (CDHP), COBRA, or Major Medical Insurance, specifically working with data file integrations. Experience with Microsoft Office Suite and file intake/sharing tools is required, along with strong organizational, analytical, problem-solving, communication, time management, and critical thinking skills. The ability to work independently, prioritize multiple tasks, and meet service level requirements is also necessary. A Bachelor's degree and experience with WEX, COBRApoint, and advanced Excel functions are preferred.

Responsibilities

The Operations Business Specialist will manage file development, testing, and mapping to internal applications, analyzing incoming data for accuracy. They will process daily file imports, resolving errors and discrepancies, and serve as the file subject matter expert in calls with internal and external parties. Responsibilities also include maintaining inventory tracking, managing assigned workloads independently, participating in working groups and continuous improvement initiatives, and contributing to process documentation and knowledge sharing. The role may also involve training or mentoring new team members and performing other assigned duties.

Skills

Data Services

Eligibility Data

Premium Information

COBRA Administration

File Processing

Error Resolution

Stakeholder Collaboration

Service Delivery

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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