d) at DXC Technology

Eschborn, Hesse, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Two or more years of relevant IT support experience
Fluency in German and English
Experience handling ServiceNow tickets
Experience with Microsoft Windows and Apple operating systems, and Microsoft Office 365 suite
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
How-to assistance of End User assigned IT devices and software
Support of Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
Support for meeting room equipment (Audio and Video)
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Experience with Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc
Stock management (incoming & outgoing IT goods)
Willingness to work onsite at our client’s locations and provide end user training and education
Strong personal commitment to quality service and good interpersonal skills

Responsibilities

Ensuring efficient running of and providing maintenance to various IT systems
Inspecting, prioritizing, and maintaining systems to the highest operational standards
Providing effective solutions for software and hardware issues
Responding to user inquiries and guiding users with simple, step-by-step how-to instructions
Recording technical issues and solutions in Knowledge Management System, updating knowledge articles with newer and relevant information
Enabling end users by providing training and education

Skills

Key technologies and capabilities for this role

ServiceNowMicrosoft WindowsmacOSMicrosoft Office 365Hardware SupportRAM UpgradeSSD ReplacementSoftware DeploymentPrinter SupportMeeting Room AVAsset ManagementStock ManagementGermanEnglish

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position at multiple locations in Germany including Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, and Walldorf.

What is the salary for this IT Support Technician role?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need two or more years of relevant IT support experience, fluency in German and English, ServiceNow ticket handling, experience with Microsoft Windows, Apple OS, Microsoft Office 365, and basic hardware support like RAM upgrades and keyboard exchanges.

What does the work environment look like at DXC Technology for this role?

The role involves onsite work at client locations in Germany, collaborating with a global strategic partner to enhance the digital workplace for thousands of users, with a focus on quality service.

What makes a strong candidate for this onsite IT support role?

Strong candidates will have 2+ years of IT support experience, fluency in German and English, hands-on skills with ServiceNow, Windows/Apple OS, Office 365, hardware repairs, and a commitment to quality service with good interpersonal skills for user training.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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