[Remote] Ongoing Due Diligence Enablement Manager at Mercury

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Banking TechnologyIndustries

Requirements

Candidates should have at least 3 years of experience in L&D, quality control, or enablement roles, preferably in a startup environment, with a strong understanding of developing scalable processes and programs. A minimum of 2 years of people management experience, including hiring and developing senior individual contributors, is required, along with experience working with BPO partners. The ideal candidate thrives in ambiguity, is motivated by building new functions, and has experience in process improvement, cross-functional stakeholder management, and creative problem-solving. Strong organizational and execution skills for managing multiple projects and priorities, clear and confident communication abilities (written and verbal), and a demonstrated ownership with a thoughtful, empathetic leadership style are also essential.

Responsibilities

The Ongoing Due Diligence Enablement Manager will lead and grow the ODD Enablement function, starting with existing QC procedures and building a new L&D team. This role involves overseeing the integration of L&D and QC functions with external BPO partners, defining team structures, roles, and responsibilities, and identifying/hiring necessary new team members. The manager will also manage and mentor senior ICs, establish and improve key policies and workflows for QC and L&D, and develop structured "keep-the-lights-on" rituals for consistency and operational excellence. Collaboration with cross-functional teams and ODD team leads to ensure strategic and scalable enablement efforts, along with tracking and reporting on the impact of Enablement initiatives for continuous improvement, are key duties.

Skills

Quality Control

Learning & Development

Team Management

Mentoring

Policy Development

Workflow Improvement

Operational Excellence

Startup Environment

Financial Technology

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees