Onboarding Program/Strategy Advancement Principal

Candidates must possess a Bachelor's Degree and over 7 years of experience in program management, product operations, or enterprise transformation roles. Proven success in delivering large, multi-workstream programs within healthcare, insurance, or similarly complex environments is essential. Strong communication skills with demonstrated experience managing senior stakeholders and executive-level reporting are required, along with expertise in program acceleration, risk mitigation, and managing cross-functional interdependencies. A solid understanding of customer journey design, experience transformation, and onboarding best practices is also necessary, as is the ability to translate strategic goals into actionable, measurable execution plans. An MBA, MPH, PhD, or graduate degree in a management field, experience with member onboarding or lifecycle programs, familiarity with CMS regulations, digital health ecosystems, and customer communication platforms, and success in matrixed environments are preferred qualifications.