Onboarding Manager at NexHealth

Draper, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Excellent project management skills, with a track record of managing multiple customer engagements
Strong communication and relationship-building skills
Technical aptitude and the ability to explain complex software to non-technical customers
Detail-oriented and proactive

Responsibilities

Lead onboarding for new dental practice clients, ensuring a smooth 30-day setup process including installation, customization, training, and consultation
Deliver a high-touch, “white glove” experience from purchase to full adoption
Act as the primary point of contact for customers during onboarding, guiding them through each step
Collaborate with cross-functional teams to align onboarding with customer goals
Track and measure onboarding success, continuously improving processes to drive customer adoption and satisfaction

Skills

Key technologies and capabilities for this role

Project ManagementCustomer OnboardingTraining DeliveryCustomer ConsultationRelationship BuildingTechnical AptitudeProcess ImprovementCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary for the Onboarding Manager role?

This information is not specified in the job description.

What skills are required for this role?

The role requires excellent project management skills with a track record of managing multiple customer engagements, strong communication and relationship-building skills, technical aptitude to explain complex software to non-technical customers, and a detail-oriented and proactive approach.

What is the company culture like at NexHealth?

This information is not specified in the job description.

What makes a strong candidate for the Onboarding Manager position?

A strong candidate will have a proven track record in project management with multiple customer engagements, excellent communication and relationship-building abilities, technical aptitude for explaining software to non-technical users, and a detail-oriented, proactive mindset.

NexHealth

Healthcare technology platform for patient engagement

About NexHealth

NexHealth enhances the patient experience in healthcare by providing a digital platform for healthcare providers, including dental and medical practices. Their software integrates patient communication, scheduling, and billing into one comprehensive system. The platform includes features like online scheduling, automated reminders, digital forms, and online bill payment, which help practices operate more efficiently and improve patient satisfaction. Unlike many competitors, NexHealth offers its services on a subscription basis, allowing practices to access their tools without large upfront costs. The company's goal is to support healthcare providers in modernizing their operations and improving patient engagement, especially in response to challenges like the COVID-19 pandemic.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$172.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary

Equity

Medical, dental & vision

Unlimited PTO

Risks

Increased competition from Tendo Systems could threaten NexHealth's market share.

NexHealth's reliance on its current API may become a limitation against advanced competitors.

The $125M Series C funding increases pressure for rapid growth, risking operational challenges.

Differentiation

NexHealth offers a comprehensive platform integrating patient communication, scheduling, and billing.

The company provides a standardized API connecting patients, doctors, and healthcare developers.

NexHealth's SaaS model allows healthcare providers to access tools without significant upfront investment.

Upsides

NexHealth raised $125M in Series C funding, boosting its growth and innovation potential.

Integration with telehealth platforms can enhance patient engagement and expand service offerings.

AI-powered patient insights can improve outcomes and operational efficiency for healthcare providers.

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