Onboarding Expert

Position Overview

Clipboard Health is seeking an enthusiastic and dedicated Onboarding Expert to join our growing team. As the first human point of contact for new healthcare professionals (HCPs) after signup, you will play a crucial role in guiding, supporting, and empowering them to begin making a difference. This role is ideal for someone who enjoys helping people succeed, solving problems, and building rapport quickly.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace dedicated to lifting people up the socioeconomic ladder by connecting healthcare facilities with healthcare professionals. Our app-based platform allows professionals to book on-demand shifts and facilities to access on-demand talent. We are a YC Top Company with a global, remote team of over 600 people, profitable since 2022, and filling millions of shifts annually. We are committed to fixing healthcare staffing by providing fast, fair, and flexible connections.

Responsibilities

• Make approximately 75 outbound welcome calls daily to new professionals who signed up the previous day.
• Host around 7 pre-booked 15-minute onboarding consultations.
• Send follow-up emails and texts to address questions and ensure smooth progression.
• Respond to inbound messages and support tickets.
• Maintain clear and accurate documentation of all interactions.
• Act as a trusted guide, helping healthcare professionals feel confident, supported, and prepared for their first shift.

What Makes You a Great Fit

• Enjoy interacting with people, assisting them in their success, and resolving daily challenges.
• Comfortable making calls and skilled at building rapport quickly.
• Clear and professional written and verbal English communication skills.
• Organized, reliable, and able to follow through on tasks.
• Curious, resourceful, and adept at identifying the root cause of problems.
• Quick to learn and comfortable using new systems and tools.
• Experience in inside sales, onboarding, or customer support is a plus, but not required for quick learners with strong communication skills.

What This Role Is NOT

• Not cold calling: You will only engage with professionals who have recently signed up.
• Not technical support: While you will guide users, deeper technical issues will be escalated.
• Not repetitive: Each conversation is unique, requiring critical thinking and adaptability.

Why Join Clipboard Health

• 100% Remote: Work from anywhere.
• Mission-Driven: Contribute to work that genuinely improves lives.
• Supportive Team: Be part of a collaborative and encouraging environment.
• Career Growth: Opportunities for advancement in a rapidly expanding tech company.

System Requirements

To be successful in this role, you must have:

• A reliable laptop or desktop (Chromebooks and Linux OS are not compatible).
• A minimum 20 Mbps wired internet connection.
• A wired headset for clear audio communication.
• A quiet workspace free from distractions.
• Stable power and internet connectivity.

Application Instructions

Ready to empower healthcare professionals from day one? Fill out the form below to start your journey with Clipboard Health and make an impact together.

For more information, please review our Clipboard Remote Work Guidelines.