Kiddom

Technical Onboarding Specialist

San Francisco, California, United States

Kiddom Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Education TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, Educational Technology, or a related field; a Master’s degree is preferred. They must have at least 2 years of experience in technical solution design or architecture, with a minimum of 3 years of experience in the K-12 EdTech industry. Strong written and verbal communication skills are required, along with familiarity with student rostering standards such as OneRoster, Clever, or ClassLink. Understanding of student data privacy laws and the ability to ensure compliance with district and federal regulations is also necessary.

Responsibilities

The Technical Onboarding Specialist will serve as an Onboarding Specialist for school districts, providing in-depth technical expertise and guidance throughout the rostering and provisioning process. They will engage and support educator inquiries through Kiddom Roster Support cases, provision correct curriculum and Kiddom features for customers across the country, including State-specific curricula, and build on quality assurance to ensure Kiddom access is accurate of purchasing details. This role involves managing data import/export processes and familiarity with student rostering standards. The Specialist will collaborate with Sales, Customer Success, and Professional Learning to foster a positive onboarding experience, engage with IT directors, school administrators, and educational leaders, manage multiple onboarding projects simultaneously, and partner with implementation and support teams to ensure effective execution of technical designs. They will also participate in internal enablement sessions, document onboarding procedures, contribute to playbooks, and suggest process improvements to streamline future implementations, as well as partner with third-party vendors to establish processes and procedures for custom integrations.

Skills

Educational Technology
K-12 Rostering
Integration
Data Management
Customer Support
Technical Support
Curriculum Provision
Operational Support

Kiddom

Digital platform for K-12 education tools

About Kiddom

Kiddom provides a digital platform aimed at improving the teaching and learning experience for K-12 educators and school districts. The platform includes tools for curriculum planning, student assignments, assessment, and analytics. It offers both free and premium versions, with the free version providing essential features and the premium version, Kiddom Academy, offering advanced analytics and reporting tools. Schools and districts can subscribe to the premium services for a fee, which allows them to access more comprehensive features for managing educational data. The platform is available on iOS and Android, enabling teachers to plan and assess learning from anywhere. Kiddom's goal is to enhance educational outcomes by providing data-driven insights and improving communication between teachers and students.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$55MTotal Funding
SERIES_CCompany Stage
Data & Analytics, EducationIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Sick Leave
Unlimited Paid Time Off
Parental Leave
Company Equity

Risks

Intense competition from other EdTech companies may impact Kiddom's market share.
Reliance on partnerships for content poses risks if partnerships dissolve.
Economic downturns could affect school districts' ability to afford premium subscriptions.

Differentiation

Kiddom offers a comprehensive digital platform for K-12 curriculum management and assessment.
The platform supports bilingual education with English and Spanish curricula for grades 6-12.
Kiddom integrates with various learning management systems, enhancing accessibility and usability.

Upsides

Kiddom's recent $35M funding round supports growth and product development.
Partnerships with OpenSciEd and Labster expand Kiddom's high-quality curriculum offerings.
Increased demand for digital curriculum solutions boosts Kiddom's market potential.

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