Responsibilities

The Technical Onboarding Specialist will serve as an Onboarding Specialist for school districts, providing in-depth technical expertise and guidance throughout the rostering and provisioning process. They will engage and support educator inquiries through Kiddom Roster Support cases, provision correct curriculum and Kiddom features for customers across the country, including State-specific curricula, and build on quality assurance to ensure Kiddom access is accurate of purchasing details. This role involves managing data import/export processes and familiarity with student rostering standards. The Specialist will collaborate with Sales, Customer Success, and Professional Learning to foster a positive onboarding experience, engage with IT directors, school administrators, and educational leaders, manage multiple onboarding projects simultaneously, and partner with implementation and support teams to ensure effective execution of technical designs. They will also participate in internal enablement sessions, document onboarding procedures, contribute to playbooks, and suggest process improvements to streamline future implementations, as well as partner with third-party vendors to establish processes and procedures for custom integrations.