Onboarding Expert

Position Overview

Clipboard Health is seeking an enthusiastic and driven Onboarding Expert to join our growing team. As the first human point of contact for new healthcare professionals (HCPs) after signup, you will play a crucial role in guiding them, offering support, resolving blockers, and setting them up for success on our platform. This role is ideal for someone who thrives on helping others and enjoys engaging conversations.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace dedicated to improving the lives of healthcare professionals by connecting them with flexible work opportunities. We are a leader in the Long Term Care vertical and are expanding into new markets. As a YC Top Company with a global, remote team of over 600 people, we have been profitable since 2022 and facilitate millions of shifts annually. Our mission is to help healthcare heroes get started faster and empower them to make a difference.

Responsibilities

• Make approximately 75 outbound welcome calls daily to newly signed-up professionals.
• Host around 7 pre-booked, 15-minute onboarding consultations.
• Send follow-up emails and texts to address questions and ensure no one is left behind.
• Respond to inbound messages and support tickets.
• Maintain clear and accurate documentation of all interactions.
• Act as a trusted guide, helping healthcare professionals feel confident, supported, and ready for their first shift.

What Makes You a Great Fit

• Enjoy interacting with people, helping them succeed, and solving daily challenges.
• Comfortable making calls and skilled at building rapport quickly.
• Clear and professional written and verbal English communication skills.
• Organized, reliable, and able to follow through on tasks.
• Curious, resourceful, and adept at identifying the root cause of problems.
• Quick learner with new tools and systems.
• Previous experience in inside sales, onboarding, or customer support is a plus, but not required.

What This Role Is NOT

• Not cold calling: You will only contact professionals who have recently signed up.
• Not technical support: You will guide users but escalate complex technical issues.
• Not repetitive: Each conversation is unique, requiring critical thinking and adaptability.

Why Join Clipboard Health

• 100% Remote: Work from anywhere.
• Mission-Driven: Contribute to work that genuinely improves lives.
• Supportive Team: Be part of a collaborative and encouraging environment.
• Career Growth: Opportunities for advancement in a rapidly expanding tech company.

System Requirements

To be successful in this role, you must have:

• A reliable laptop/desktop (Chromebooks and Linux OS are not compatible).
• A minimum 20 Mbps wired internet connection.
• A wired headset for clear audio communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Application Instructions

Ready to empower healthcare professionals from day one? Start your journey with Clipboard Health by filling out the form below and let's make an impact together.

For more information, please review our Clipboard Remote Work Guidelines.