Onboarding Expert

Position Overview

Clipboard Health is seeking an Onboarding Expert to join our growing team. As the first human point of contact for new healthcare professionals (HCPs) after they sign up, you will guide, support, and help them overcome any challenges to begin making a difference. This role is crucial in ensuring our HCPs feel confident and ready to take their first shift through our app-based marketplace.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace dedicated to lifting people up the socioeconomic ladder by enabling healthcare professionals to turn extra time and ambition into career growth and financial opportunity. We connect healthcare facilities with on-demand talent, facilitating the booking of shifts and access to staffing. We are a Y Combinator Top Company with a global, remote team of over 600 people, profitable since 2022, and filling millions of shifts annually.

Responsibilities

• Make approximately 75 outbound welcome calls daily to new professionals who signed up the previous day.
• Host around 7 pre-booked, 15-minute onboarding consultations with professionals.
• Send follow-up emails and texts to address questions and ensure no one is left behind.
• Respond to inbound messages and support tickets.
• Maintain clear documentation of all interactions.
• Act as a go-to guide and trusted partner, fostering confidence and readiness in healthcare professionals.

What Makes You a Great Fit

• Enjoy interacting with people, helping them succeed, and solving daily challenges.
• Comfortable making calls and skilled at building rapport quickly.
• Clear and professional written and verbal English communication skills.
• Organized, reliable, and able to follow through on tasks.
• Curious, resourceful, and adept at identifying the root cause of problems.
• Quick to learn and comfortable using new systems.
• Experience in inside sales, onboarding, or customer support is a plus but not required.

What This Role Is NOT

• Not cold calling: You will only speak with professionals who have recently signed up.
• Not technical support: You will guide users but escalate deeper technical issues.
• Not repetitive: Each conversation is unique, requiring critical thinking.

Why Join Clipboard Health

• 100% Remote: Work from anywhere.
• Mission-Driven: Contribute to work that genuinely improves lives.
• Supportive Environment: Be part of a collaborative team.
• Career Growth: Develop your career in a fast-moving tech company.

System Requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• A minimum 20 Mbps wired internet connection.
• A wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Application Instructions

Ready to empower healthcare professionals from day one? Start your journey with Clipboard Health by filling out the form below and let’s make an impact together.

For more information, please review our Clipboard Remote Work Guidelines.

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