Director of Conversion Operations

Company Information

• Company: Twin Health
• Mission: To empower people to reverse, prevent and improve chronic metabolic diseases.
• Technology: The Whole Body Digital Twin™
• Recognition: Innovator of the Year by EHIR, 2021 CB Insights Digital Health 150, Built In's 2022 Best Places To Work Awards.
• Backing: ICONIQ Growth, Sequoia, Sofina.
• Partnerships: Blackstone, Berkshire Hathaway.

Opportunity

• Position: Director of Conversion Operations
• Reporting to: EVP and Chief Medical Officer
• Focus: Own and optimize the full journey from member registration through activation. Drive member conversion by reducing friction, eliminating inefficiencies, and enhancing the member experience.
• Collaboration: Partner with Product, Marketing, and Clinical Operations to drive innovations in the enrollment process and ensure seamless member activation at scale.

Responsibilities

• Funnel Ownership:
  • Own the full operational enrollment funnel from member registration through clinical onboarding and sensor activation.
  • Partner with the head of lifecycle marketing to optimize a tech-enabled conversation journey.
  • Drive outcomes across all operational touch points.
• Strategic Leadership & Innovation:
  • Drive strategy for the member enrollment function.
  • Serve as the strategic owner for funnel design, optimization, and innovation.
  • Leverage technology, product, and analytics to unlock new levels of efficiency and member satisfaction.
• Process Improvement:
  • Build and lead a robust process improvement program spanning care coordination, nursing, fulfillment, onboarding, and clinical scheduling.
  • Identify root causes of inefficiency, design scalable solutions, and ensure each step is repeatable, streamlined, and tightly executed.
• Operational Optimization:
  • Identify and resolve bottlenecks in workflows involving humans, logistics, and clinical processes.
• Daily Funnel Monitoring & Analytics:
  • Track and analyze key performance metrics (e.g., care team capacity, appointment completion rates, lab test completion, kit shipment and delivery, sensor activation rates).
  • Use data-driven insights to drive proactive interventions and inform long-term improvements.
• Capacity Management:
  • Monitor workforce and operational bandwidth (e.g., appointment slots, clinical staffing, lab capacity) to proactively balance load and avoid conversion issues.

Requirements

• Highly analytical and operationally-minded.

Employment Type

• [Employment Type]

Location Type

• [Location Type]

Salary

• [Salary]