Occupancy Specialist /Community Coordinator (Carl Mackley Houses) at WinnCompanies

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Affordable Housing, Property ManagementIndustries

Requirements

High school diploma or GED equivalent
1-3 years of relevant work experience
Experience with various computer systems, including Microsoft Office
Demonstrated success with partner management
Bilingual in English and Spanish
Outstanding verbal and written communication skills
Excellent customer service skills
Superb attention to detail

Responsibilities

Process initial, interim, and annual recertifications
Notify residents of their impending recertifications using notices supplied by Property Management Software
Conduct the recertification interviews with residents
Review each recertification to ensure that all checklist items are complete
Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration), relevant banks, and other organizations (e.g., drug stores)
Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority
Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary
Ensure all information is accurate and entered in the Property Management Software
Comply with company policies regarding the proper treatment of Tax Credit and Resident files
Assist the Property Management staff with all facets of the move-in process
Ensure that files comply with the regulations of all funding/regulatory agencies
Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due
Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely
Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations
Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers
Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents
Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting
Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates
Actively participate in professional development opportunities provided by the region, department, and Winn

Skills

Tenant Recertification

HUD Form 50059

Property Management Software

Income Verification

Asset Verification

Tenant Interviews

Regulatory Compliance

Tax Credit Files

Move-in Processing

Verification Forms

WinnCompanies

Property development and management services

About WinnCompanies

WinnCompanies stands out as an excellent workplace due to its commitment to enhancing community living through advanced property management technologies. This organization not only focuses on creating meaningful living experiences but also fosters a culture that values innovative approaches in property development. Working here means joining a team dedicated to quality in the real estate sector, with a consistent effort towards optimizing resident satisfaction and property performance.

Washington St, Boston, MA 02108, USAHeadquarters

1971Year Founded

$1.4MTotal Funding

SEEDCompany Stage

Real EstateIndustries

1,001-5,000Employees