Inspire New Restaurant Training Manager

Employment Type: Full-time

Position Overview

As an Inspire New Restaurant Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your OneInspire Brand colleagues, you will use your experience and expertise to deliver curricula across all brands, support new franchisee onboarding, manage training scheduling, restaurant certification, support new restaurant openings, and national training initiatives. This role is integral to managing the operational efficiency of training and onboarding processes by overseeing critical aspects of the new franchisee training process within complex operating environments in non-traditional retail spaces. A passion for developing people and building strong relationships with cross-functional partners, franchisees, and their teams will be the foundation for success in this role.

Responsibilities

• Participates in the onboarding process for new franchisees, manages brand-specific training, and provides support through restaurant openings to drive long-term growth.
• Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles.
• Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations.
• Coordinates and manages all aspects of scheduled sessions virtually and in certified training restaurants.
• Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance.
• Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity.
• Leads and manages the training process within host-certified training restaurants by ensuring consistent execution and oversight of training for new franchisees, providing development opportunities for Certified Training Managers.
• Partners with local field teams and host franchisees to ensure consistent execution.
• Responsible for keeping up-to-date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systems.
• Responsible for proactively gathering data through surveys and other resources to enable effective decision-making and to improve the quality and effectiveness of training.
• Supports the onboarding process for new franchisees and provides support for restaurant openings for new franchisees.
• Partners with regional and national learning teams to support consistent and impactful training for initiatives.

Qualifications

Education

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.

Experience

• Experience in restaurant and/or retail Training, Operations, or multi-unit management.

Required Knowledge, Skills, and Abilities

• Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting.
• Ability to consult, influence, and coach adult learners.
• Ability to work independently with minimal supervision.
• Self-accountability & autonomy.
• Must be able to build credibility and trusting relationships.
• Computer skills – Office Suite (Microsoft Word, Excel, and PowerPoint) or equivalent.
• Strong written, verbal communication & interpersonal skills.
• Ability to think outside of the box to solve problems.
• Strong organization and planning skills.
• Analytical and problem-solving skills.
• Change management.
• Recognizes and provides feedback on better and innovative ways to accomplish objectives.
• Helps identify and resolve project-related risks and issues.

Travel

• Approximately 75% travel will be required in support of the position’s responsibilities. It could be up to 5 nights away from home to support training.

Company Information

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’.